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Customer Care Representative
Ultimate LLC Buford, GA
$34k-43k (estimate)
Full Time | Wholesale 0 Months Ago
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Ultimate LLC is Hiring a Customer Care Representative Near Buford, GA

Job Description

Ultimate Staffing is looking for experienced and personable customer care representatives for a thriving client company in Buford, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.
*Full time hours
*Fully onsite in Buford, GA
*Pay rate $19-$19.50

Duties and Responsibilities

  • Answer all questions, calls and emails in a timely manner
  • Demonstrates the skills and product knowledge required to perform job functions.
  • Knowledge and use of electronic catalog and Global website.
  • Ability to navigate AS400
  • Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  • Support Customer Care Operations from our dealers and team members
  • Order Entry on a daily basis.
  • Check order status/electronic orders
  • Maintenance of Showroom/calendar
  • Check inventory
  • Provide product information and pricing
  • Process credits, return authorizations and factory charge backs.
  • Submit changes or cancellations on orders
  • Track shipments
  • Research and resolve customer inquiries
  • Initiate freight claims
  • Truck building
  • Schedule factory drops
  • Update customer experience center with relevant inquiries
  • Assists customers in showroom as needed
  • Participates in Literature Room inventory/order literature
  • Reviews appropriate daily reports
  • Document filing
  • Monitor stock levels
  • Follow and adhere to department/company guidelines
  • Other duties as assigned
  • Requirements
  • Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
  • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
  • Previous experience with AS400 is preferred, but not required
  • 1-2 years minimum as a customer care representative in a retail setting preferred
  • Education
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.
  • All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    To apply please email your resume to jesanchez@ultimatestaffing.com

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Wholesale

    SALARY

    $34k-43k (estimate)

    POST DATE

    05/04/2023

    EXPIRATION DATE

    05/17/2024

    WEBSITE

    ultimategroup.uk.com

    HEADQUARTERS

    KEIGHLEY

    SIZE

    25 - 50

    FOUNDED

    2002

    CEO

    MARK JAMES NAISBITT

    REVENUE

    $10M - $50M

    INDUSTRY

    Wholesale

    Show more

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    The job skills required for Customer Care Representative include Customer Support, Customer Care, Written Communication, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.

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    If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

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    They help customers with their queries and complaints.

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    That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

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    Resolves customer questions and problems regarding accounts, payments, products, and services.

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    A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

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    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Customer Care Representative jobs

    Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

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    Workers must be patient and polite, especially when dealing with difficult or angry customers.

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    Learn the basics, then move on to bigger things.

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    Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

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    Step 3: View the best colleges and universities for Customer Care Representative.

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