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Member Services Representative I
Job Summary
The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. Has a passion for service excellence, and responds to a high volume of calls by providing assistance and information regarding UFCU products and services. Responds to Member requests that are routine in nature, requiring limited judgement, and under direct supervision. The MSR I effectively asks appropriate questions to understand Member needs and effectively communicates information to identify solutions and resolve Member issues. Provides services that are accurate, prompt, and professional to ensure that Members have the best experience possible. This position will require at least 50% in person work at our Headquarters location in Austin and working Monday-Friday, 8 a.m.-5:30 p.m. and every other Saturday, 10 a.m.-2 p.m.
About UFCU
As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: To advance opportunities for quality education, employment, and housing. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.
Consistently receiving awards as the Top Credit Union and Top Mortgage Company, Healthiest Employer, Gallup’s Exceptional Workplaces, and Best Places for Working Parents, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.
Essential Functions (What you do)
Knowledge/Skills/Abilities (What you know)
Competencies (How you behave)
Experience (What you have done before)
Minimum Requirements (Must have)
Preferred Requirements (Nice to have)
Culture Fit
Things You Need to Know Before You Apply
Physical Demands
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#INDUFCU
Full Time
$34k-45k (estimate)
04/25/2023
07/11/2024
The job skills required for Contact Center Representative (50% hybrid in person/remote work schedule) include Customer Service, Call Center, Products and Services, Communication Skills, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative (50% hybrid in person/remote work schedule). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative (50% hybrid in person/remote work schedule). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative (50% hybrid in person/remote work schedule) positions, which can be used as a reference in future career path planning. As a Contact Center Representative (50% hybrid in person/remote work schedule), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative (50% hybrid in person/remote work schedule). You can explore the career advancement for a Contact Center Representative (50% hybrid in person/remote work schedule) below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
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Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Step 3: View the best colleges and universities for Contact Center Representative.