11 Bilingual Call Center Representative (Spanish/English) Jobs in Austin, TX
United Heritage Credit Union is Hiring a Bilingual Call Center Representative (Spanish/English) Near Austin, TX
On the Contact Center team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our new HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS!!), outdoor dining area and café with a micro market.
ResponsibilitiesThis is a great opportunity for someone early in their career, looking for a new position in customer service, or an experienced customer service professional. Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience with a fluency in English and Spanish preferred.
- Problem solve by helping members with account questions and concerns in both English and Spanish queues.
- Perform account maintenance or updates.
- Use multiple systems to process a member's request.
- Become a financial coach to our members by giving them guidance on the best products and services for them.
- Help our members grow financially.
- Become a team player and collaborate with peers and leaders to make member services better.
- Complete research and resolve discrepancies as needed. Forward more complex issues or requests to Senior Contact Center Specialists as appropriate.
- Maintain a high level of accuracy with minimal errors or outages.
- Adhere to Contact Center Identification (ID) Verification Guidelines in order to protect our members and the Credit Union.
- Receive coaching and feedback to help you grow and develop in your career.
- Excellent listening ability and verbal communication skills.
- Ability to multitask in a fast-paced and changing team environment.
- Passion for providing outstanding service to our members.
- Strong attention to detail, with a focus on accuracy and quality of work.
- The ability to collaborate with team members.
- High school diploma or GED equivalent required.
- Minimum 2 years of recent customer service, call center, account resolution or related experience required.
- Fluency in English and Spanish is highly preferred.
- Demonstrated experience processing detailed information in an accurate and thorough manner.
- Demonstrated experience and ability to work with a wide variety of internal and external clients providing effective interpersonal communication and team skills.
- Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
UHCU Offers
- Competitive Benefits Package
- 401(k) options (Pre-Tax and/or Roth)
- Generous paid time off (PTO)
- Education Reimbursement Program
- Opportunity to Advance!
Job Summary
Full Time
Banking
$35k-44k (estimate)
03/30/2023
06/06/2024
uhcu.org
AUSTIN, TX
100 - 200
1957
MAY LOFGREEN
$10M - $50M
Banking
Related Companies
About United Heritage Credit Union
United Heritage Credit Union has provided comprehensive banking services to its members since its inception as Military Federal Credit Union in 1957. Headquartered in Austin, Texas, United Heritage CU serves the greater Austin and Tyler areas through twelve branch locations including Manchaca, Slaughter, Georgetown, Lakeway, Kyle and Tyler. Membership is open to anyone that lives, works or attends school within Travis, Williamson, Bastrop, Caldwell, Hays, Smith and Wood county, or is a relative of a current member. United Heritage CU currently employs over 200 people and provides quality, pers...onalized banking services while maintaining a strong financial position.
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The job skills required for Bilingual Call Center Representative (Spanish/English) include Customer Service, Call Center, Products and Services, Scheduling, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Call Center Representative (Spanish/English). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Call Center Representative (Spanish/English). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Call Center Representative (Spanish/English) positions, which can be used as a reference in future career path planning. As a Bilingual Call Center Representative (Spanish/English), it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Call Center Representative (Spanish/English). You can explore the career advancement for a Bilingual Call Center Representative (Spanish/English) below and select your interested title to get hiring information.
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