JOB TITLE : Front Desk Assistant

GENERAL SUMMARY OF DUTIES :

• Performing check-in procedures
• Greeting patients in a timely and friendly manner
• Maintaining current demographic and insurance information in computer and in the chart
• Assist patients with completion of pre-registration forms.
• Inform patients of cost of care being given
• Maintain privacy of patients and assure patient confidentiality at all times.
• Create new patient charts.
• Collect fees according to office policy.
• End of Day reports
• Prepare and balance daily financial registers and submit al forms and fees to the manager.
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Servicing patients in the lobby, answering phones and relaying messages.
• Patient scheduling, confirmations and transportation arrangements
• Cross trained to assist Surgery Scheduler when needed.
• Other duties as needed.

REQUIREMENTS :

• Team Player, Self-starter, motivated individual
• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi - task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work
• Occasional flexibility with hours of operation.
• Bilingual

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.