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Call Center Lead - Transplant - 129811
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Job Description
Filing Deadline : Fri 5 / 24 / 2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 05 / 14 / 2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 05 / 24 / 2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position offers a hybrid work arrangement, which includes a combination of onsite and remote work.
DESCRIPTION
Under the supervision of the Call Center Management, the Call Center Lead primarily oversees, provides leadership and training for all Call Center staff.
Duties include receiving and routing calls according to departmental protocols, completing EPIC Cadence registration, scheduling appointments and procedures, updates and oversees standard work for call center agents and other advanced administrative duties such as templates, right fax, eligibility, insurances, coaching, etc.
The Call Center Lead has oversight for other Call Center Specialists in the Center for Transplantation and will participate in Quality Assurance functions for the department.
Creates the schedule for Call Center Specialists and is able to cover call center duties when needed. Partners with Call Center Management to handle call outs.
Serves as a resource and liaison between the Transplant Call Center and Center for Transplantation Leadership and team members.
Serves as first line of escalation for patient complaints. Responsible for customer service, registration, appointment scheduling and insurance verification.
The Call Center Lead will also answer multi- line incoming customer calls, receiving and routing calls, completing online registration, scheduling appointments and securing authorization for scheduled services.
Navigate patient EMR to gain and input information. Job standards are to be performed at the EXPERT level. Other duties assigned as needed.
MINIMUM QUALIFICATIONS
and a creative and flexible individual who is comfortable working in a large, complex organization.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS
Pay Transparency Act
Annual Full Pay Range : $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent : $30.18 - $37.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.
The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.
Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment;
online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.
Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics.
We invite you to join our team!
Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date.
If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.
For more information, please visit UC San Diego Principles of Community .
UC San Diego is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Application Instructions
We look forward to hearing from you!
Apply Online
Payroll Title : HOSP BLANK AST 4
HOSP BLANK AST 4
Department : RENAL TRANSPLANT
RENAL TRANSPLANT
Hiring Pay Scale
$30.18 - $37.54 / Hour
Worksite : Executive Drive
Executive Drive
Appointment Type : Career
Career
Appointment Percent :
100%
Union : EX Contract
EX Contract
Total Openings : Work Schedule :
Work Schedule :
Days, 8 hrs / day, Monday - Friday
Click Here to
Apply Online
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Call Center Lead - Transplant - 129811
Share link. Copy this URL
San Diego, CA
Posted
5 / 10 / 2024
Job Status
On Call
Job Reference #
129811
context" : "https : / / schema.org","@type" : "JobPosting","datePosted" : "2024-05-10","description" : "
Payroll Title : HOSP BLANK AST 4
HOSP BLANK AST 4
Department : RENAL TRANSPLANT
RENAL TRANSPLANT
Hiring Pay Scale
$30.18 - $37.54 / Hour
Worksite : Executive Drive
Executive Drive
Appointment Type : Career
Career
Appointment Percent :
100%
Union : EX Contract
EX Contract
Total Openings : Work Schedule :
Work Schedule :
Days, 8 hrs / day, Monday - Friday
129811 Call Center Lead - Transplant
Filing Deadline : Fri 5 / 24 / 2024
Apply Now
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 05 / 14 / 2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 05 / 24 / 2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position offers a hybrid work arrangement, which includes a combination of onsite and remote work.
DESCRIPTION
Under the supervision of the Call Center Management, the Call Center Lead primarily oversees, provides leadership and training for all Call Center staff.
Duties include receiving and routing calls according to departmental protocols, completing EPIC Cadence registration, scheduling appointments and procedures, updates and oversees standard work for call center agents and other advanced administrative duties such as templates, right fax, eligibility, insurances, coaching, etc.
The Call Center Lead has oversight for other Call Center Specialists in the Center for Transplantation and will participate in Quality Assurance functions for the department.
Creates the schedule for Call Center Specialists and is able to cover call center duties when needed. Partners with Call Center Management to handle call outs.
Serves as a resource and liaison between the Transplant Call Center and Center for Transplantation Leadership and team members.
Serves as first line of escalation for patient complaints. Responsible for customer service, registration, appointment scheduling and insurance verification.
The Call Center Lead will also answer multi- line incoming customer calls, receiving and routing calls, completing online registration, scheduling appointments and securing authorization for scheduled services.
Navigate patient EMR to gain and input information. Job standards are to be performed at the EXPERT level. Other duties assigned as needed.
MINIMUM QUALIFICATIONS
and a creative and flexible individual who is comfortable working in a large, complex organization.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS
Pay Transparency Act
Annual Full Pay Range : $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent : $30.18 - $37.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.
The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Apply Now
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.
Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment;
online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.
Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics.
We invite you to join our team!
Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date.
If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.
For more information, please visit UC San Diego Principles of Community .
UC San Diego is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
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Last updated : 2024-05-13
Full Time
Colleges & Universities
$49k-61k (estimate)
05/15/2024
05/30/2024
ucsd.edu
LA JOLLA, CA
15,000 - 50,000
1960
Private
PRADEEP K KHOSLA
$500M - $1B
Colleges & Universities
UC San Diego is an educational institution that offers postgraduate and undergraduate degree programs in arts and science for students.
The job skills required for Call center include Customer Service, Call Center, Problem Solving, Communication Skills, Leadership, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center positions, which can be used as a reference in future career path planning. As a Call center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center. You can explore the career advancement for a Call center below and select your interested title to get hiring information.
If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center jobs
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Success Performance Solutions call center skill and personality assessment tests can help.
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Step 3: View the best colleges and universities for Call Center.