Description

Bilingual English / Spanish Call Center Representative

Transdev is the contractor that oversees the East Bay Paratransit program (rides for people with disabilities). Our web site is and we’re located in downtown Oakland above the 19th St.

BART station. In addition to competitive salary and a convenient location, Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.

The Position Transdev is looking for a Bilingual (English / Spanish) Customer Service Representative who is responsible for booking ADA Paratransit reservations, answering questions, and fielding customer service calls as needed.

Transdev is proud to offer :

• $19 / hour to start
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
• Paid time off & vacation.

Responsibilities :

• Answers incoming calls to the reservation, customer service and Spanish queues.
• Receives customer inquiries and complaints.
• Answers questions and provides information about services.
• Clearly and accurately documents issues.
• Resolves customer inquiries relating to transportation; communicates resolution to customers.
• Other duties as assigned.

Work Schedule : This position must be available to work a set schedule, any day of the week, including weekends, between 8 : 00-5 : 00PM.

Will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays.

Occasional overtime may be required. Minimum Qualifications : Bilingual in English / Spanish is a must. Possess a high school diploma or equivalent.

Experience using a personal computer is a must. Have proficient English skills both verbally and in written form. Must be organized and focused.

Environment : Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free.

Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office.

The use of scented products or other fragrances, natural or synthetic, is not permitted.

Last updated : 2024-03-23