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Job Listing: Helpdesk Level One Technician
Are you passionate about providing top-notch technical support and delivering exceptional customer service? We are currently seeking a Helpdesk Level One Technician to join our dynamic team. If you have a knack for problem-solving, excellent communication skills, and a strong technical background, we want to hear from you!
Responsibilities:
• Provide timely and effective support to end-users, resolving technical issues related to hardware, software, and peripherals.
• Maintain accurate records of reported issues and resolutions in our helpdesk system.
• Collaborate with team members to escalate and address complex problems efficiently.
Requirements:
Technical Proficiency:
• Solid understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot and resolve basic technical issues.
Customer Service:
• Excellent communication skills with a customer-centric approach.
• Patience and empathy to assist users in a clear and concise manner.
Problem-Solving Skills:
• Strong analytical and problem-solving abilities.
Documentation:
• Maintain accurate and detailed records of technical issues and resolutions.
Collaboration:
• Ability to work collaboratively with other team members.
Minimum Requirements:
Education:
• High school diploma or equivalent; additional technical certifications are a plus.
Experience:
• Proven experience in a customer service or technical support role.
• Familiarity with common helpdesk software and ticketing systems.
Technical Knowledge:
• Basic understanding of Microsoft Office Suite and common business applications.
• Exposure to networking concepts and troubleshooting.
Communication Skills:
• Proficient in English and Spanish (a plus) with effective verbal and written communication skills.
Adaptability:
• Ability to learn and adapt quickly to new technologies and processes.
If you are ready to take the next step in your career and contribute to a supportive and collaborative work environment, submit your resume and cover letter today. We look forward to welcoming a dedicated and skilled individual to our helpdesk team!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$52k-63k (estimate)
02/07/2024
06/01/2024
usmerchants.com
BEVERLY HILLS, CA
1,000 - 3,000
1994
JEFF GREEN
$50M - $200M
The job skills required for IT Help Desk include Customer Service, Technical Support, Problem Solving, Networking, Microsoft Office, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.