656 Customer Service Assistant Jobs in Los Angeles, CA
U.S. Legal Support is Hiring a Customer Service Assistant Near Los Angeles, CA
Are you detail oriented, customer service driven and adaptable? Do you like to multi-task and build relationships?
U.S. Legal Support seeks a Customer Service Assistant that is problem solver, an active listener, and excellent communicator. The Customer Service Assistant will be responsible for responding to inquiries from internal team members, and clients as well as answering emails, telephone calls in a timely fashion. The Customer Service Assistant will also resolve any emerging client issues and thoroughly reviews documentation received for accuracy using the company's internal database.
If you possess these qualities, consider joining our legal service team in an onsite role in Woodland Hills, California!
Customer Service Assistant Job Functions:
- Assist CSS with client communications/correspondence as needed to obtain records
- Assist status clients on client action needed (i.e. fees, film breakdowns, authorizations, no records, etc.)
- Incoming invoices/correspondence
- Handle field/agent calls/emails
- Research bad location contact information; unable to locate location
- Make expediting calls as needed for client statuses, rushes and/or problem locations to obtain records
- Take incoming expediting calls, check and return voicemails as needed to obtain records
- Handle/Follow-up on all CSR emails daily
- Handle problem records/research/follow-up on missing items as needed (Escalated parts)
- Custodian Invoices:
- Research that invoice is within fee limits for requested records/legals
- Pay invoices via check or credit card
- Enter any credit card payments in MR
- See if checks cleared / provide check copies on payment issues
- Custodian Correspondence:
- Research what the correspondence is for
- Handle correspondence with facility or track internally to CSR
Perks and Benefits
We provide our Customer Service Assistant with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Service Assistant High School Diploma, and 2 years of customer service experience and able to communicate effectively over the phone and electronically.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
Job Summary
Full Time
$39k-49k (estimate)
03/18/2024
06/09/2024
uslegalsupport.com
Houston, TX
1,000 - 3,000
Related Companies
The job skills required for Customer Service Assistant include Customer Service, CSR, Communicates Effectively, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
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