64 Customer Service Representative Jobs in Champaign, IL
TWO MEN AND A TRUCK® is Hiring a Customer Service Representative Near Champaign, IL
Responsibilities
- Provides professional move consultations over the phone or in person by asking open-ended, probing questions to determine customer requirements and expectations
- Input information into “Movers Who Care®” software to estimate cost for customers, as well as scheduling requirements for movers, drivers, and trucks
- Makes recommendations based on customer's needs on services and supplies available
- Comply with federal, state, and local legal requirements when scheduling moving services and staff
- Daily prepare all move-related paperwork and documents for the next day’s moves
- Professionally handle unexpected issues and provide timely feedback to customers and management
- Prepares performance reports for management to track sales goals (closing rates, margins, revenue, etc.), customer satisfaction and mystery shop data
- May participate in various marketing activities including networking, direct mail, and charitable move coordination
- Perform on-site inspections to obtain accurate inventory and moving
- Ensures office is maintained in a clean, organized, and professional manner
- All other duties as assigned
Education / Experience
- High school diploma or general education degree (GED) is required; associate's degree in related field preferred
- A minimum of one year of customer service and/or sales experience is required; knowledge of training/coaching preferred
Skills / Knowledge / Abilities
- Excellent customer service skills (helpful, friendly, and courteous)
- Effective listening and communication skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Proficient computer, keyboarding, math, spatial, organizational and time management skills
- Ability to drive Company Vehicles while holding a Valid Driver’s license and clean driving record
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
- This position is considered safety sensitive and must be able to adhere to the policies in place throughout employment
Job Summary
Full Time
$33k-41k (estimate)
06/01/2023
05/14/2024
tmtminnesota.com
Hopkins, MN
<25
Related Companies
The job skills required for Customer Service Representative include Customer Service, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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