Opportunity 

Twin Health is expanding rapidly and we are seeking an experienced Revenue Cycle Analyst to join us and help support our billing operations team. In this role, you will support our day to day billing operations including but not limited to: payer accounts management and onboarding new customers for billing setup. Your experience in full revenue cycle management will be utilized heavily in ensuring payer accounts are in good standing while minimizing claims issues. You will also be customer service oriented in collaborating with our internal partner success teams in supporting our customers billing related needs and requirements.

Responsibilities 

Revenue Cycle Accounts Management

• Claims and invoice AR (accounts receivable) account management which includes but not limited to: follow up, status inquiry, rejections, denials and corrected claims management
• Identify, analyze and provide critical reporting on payer specific reimbursement trends - payments, underpayments and denials
• Support monthly billing activities and meet month-end close deadlines 
• Cash Posting - application of collected cash and reconciliation of remits including payment offsets
• Manage payer projects related to claims issue resolution
• Master internal billing guidelines for accurate payer and customer specific reimbursement requirements
• Review and recommend write-off/bad debt adjustments for uncollectible claims or invoices to manager
• Review account credit balance and recommend necessary payment refund according to payer policies
• Support managing billing inquiries from internal and external customers while providing world class customer service

Onboarding New Customer Billing Setup

• Support implementing billing setups for either customer invoicing or claims integrations with health plans
• Ability to coordinate process issues and improvements related to billing operations, with cross functional partners
• Be a subject matter expert for payer specific revenue cycle process
• Identify gaps in revenue cycle process and collaborate with manager on process improvements
• Collaborate with manager on continuous documentation and development of revenue cycle policies and procedures

Qualifications

• At least 4-5 years of experience in revenue cycle management in various healthcare provider settings
• Knowledge of eligibility, major medical benefits, CPT, HCPCS and ICD-10 medical coding
• Knowledge and experience in commercial and government payer reimbursement policies and regulations 
• Experience in business to business and patient billing and collections 
• Proficiency in interpreting and reconciling Explanation of Benefits (EOB)
• Technical computer proficiency (MS Office, Google Sheets, Google Docs)
• Previous experience working at a healthcare startup is a plus
• Background in project management and coordination is a plus
• Critical thinking and problem solving skills
• Experience with NetSuite is a plus
• Good communication and interpersonal skills

Benefits & Compensation

The compensation range for this position is $70,000-$80,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan
• Free membership with One Medical, Carrot Fertility, Aaptiv, Headspace and other perks in line with our focus on employee wellbeing