JOB TITLE : Administrative Assistant

ABOUT US

Since 2014, we have been bringing our customers an unparalleled, personalized shopping

experience in the best in fine jewelry at unbeatable prices. We broadcast live shows to a

nationwide audience over satellite and cable TV and social media six days a week.

ABOUT THE ROLE

This is an entry level, full-time position and is 100% onsite. This is a generalist role that is

responsible for many tasks across different departments, and as a result, requires excellent

teamwork, communication, organizational, and time management skills. Responsibilities include

taking customer service calls, processing returns, shipping customer orders, data entry, and

from 7-10 PM, you will join our sales team. This role is a great opportunity to learn about the

operations of TVON and the jewelry industry at large and springboard into more advanced roles

at TVON.

RESPONSIBILITIES

You will work alongside your fellow co-workers to accomplish the following tasks :

SALES & CUSTOMER SERVICE

Assist customers through the order process over the phone by ensuring accurate order

details (e.g. product color, size, and shipping address) and answering questions about

merchandise and company policies

Address customer questions, concerns, and requests over the phone, email, and text

message regarding merchandise, orders, returns, and in transit shipments

SHIPPING AND RETURNS

Process outbound customer orders including generating shipping labels and packing

shipments

Maintain accurate record of order fulfillment statuses and package tracking information in

company database

Process inbound customer returns including unboxing packages and processing

paperwork

DATA ENTRY

Input and update specifications and pictures of new and existing products in company

database

REQUIREMENTS

• High school diploma or associate’s degree
• Excellent verbal and written communication skills
• Professional and respectful demeanor towards co-workers and customers
• Proficient in word processing and spreadsheets (e.g. Google Docs, Google Sheets)
• Ability mulit-task and meet deadlines in a fast paced environment
• Real-time critical thinking and problem solving skills
• Strong attention to detail and organizational skills
• Ability to work weekends and holidays as needed

SCHEDULE

Sunday 10 : 00 AM - 1 : 00 PM

Monday 2 : 00 PM - 10 : 00 PM

Tuesday 10 : 00 AM - 6 : 00 PM

Wednesday 2 : 00 PM - 10 : 00 PM

Thursday 2 : 00 PM - 10 : 00 PM

Friday 10 : 00 AM - 6 : 00 PM

Saturday 10 : 00 AM - 1 : 00 PM

Exact work hours will be discussed during the interview

Last updated : 2024-05-31