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Customer Service Representative
$47k-60k (estimate)
Full Time
0 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
TTM Technologies - North America is Hiring a Customer Service Representative Near Salem, NH
TTM Technologies – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
Come join an innovative team that is making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. We strive for excellence where you can take pride in your work while creating a professional future centered on growth and opportunity. Employees are offered a competitive compensation and benefits package, including health, dental, vision, life, short-term disability, and long-term disability insurance, tuition reimbursement, and retirement savings options.
We are passionate about growing our business and place a high priority on teamwork, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!
Scope
- Reporting to the Program Manager, the Customer Service Representative will promote and maintain positive customer relations by responding to customer inquiries in a timely manner
- Manage customer accounts by developing and facilitating productive and effective business relationships for TTM
- As an integral member of Program Team, this teammate is responsible for the successful delivery of the quoting and purchase order entry/modification process, RMA processing, and overall maintenance/updates to TTM’s ERP system regarding customer activity
Duties and Responsibilities
- Responsible for the achievement of customer satisfaction by providing high quality and timely service to all internal and external customers
- Analyze and understand customer requirements and take prompt, appropriate action that exceeds expectations
- Work to develop customer relationships through collaboration, respect, professionalism, trust and integrity
- Respond to customer inquiries on pricing/availability, product information, order receipt, ship status, returns and samples
- Work cross-departmentally with TTM Production Control and other areas to obtain accurate and timely information for customers and resolve problems where necessary
- Maintain updates in ERP related to purchase orders, RMAs, etc.
- Recommend quality improvements to policies and procedures
- Comply with and support all department and corporate policies and procedures, included but not limited to safety, security, ESD and OSHA guidelines
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills
- Customer service mindset required
- Demonstrated ability to perform and prioritize multiple tasks through effective time management skills
- Comfortable working in a fast paced environment
- Must have strong computer skills and the ability to learn and use company and customer systems
- Proficient computer skills including PowerPoint, Excel, Word, Outlook. Knowledge of AS400 and/or Oracle a plus
- Professionalism, flexibility, resilience, and a solutions-oriented attitude
- Must be self-motivated and goal-oriented with a strong work ethic. Driven to meet deadlines
- Excellent oral and written English communication skills
- Excellent organizational skills and strong attention to detail
- Regular attendance is an essential job function of this position
- Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident
Education and Experience
Education:
- Associates or Bachelor’s Degree preferred. Related equivalent experience will be considered
Required Experience:
- 3 years’ experience in customer-facing role
Preferred Experience:
- 3 years’ experience working within a manufacturing environment
Total Rewards Information
At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate, we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.
Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.
Wellness
- Medical, Dental, Vision, including Telehealth support
- Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
- Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)
- Wellness Incentive Programs with company deposits into HSA Account
- Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance
- PTO Program (15 days, annual accrual)
- 8 Company Holidays with an additional 2 floating holidays
- Employee Assistance Program (EAP)
Financial
- 401(k) match program with immediate vesting
- Quarterly Bonus Program
- Referral Bonuses
- Annual compensation review
Development
- Professional development and training opportunities
- Cross training opportunities
- Tuition reimbursement for courses related to TTM’s business – up to $12,000 per year
- Annual performance reviews
Teammates in this role start at: $21.00, rates may be higher depending on experience
Export/ITAR Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Job Summary
JOB TYPE
Full Time
SALARY
$47k-60k (estimate)
POST DATE
04/06/2023
EXPIRATION DATE
04/04/2024
Show more
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Futures, Flexibility, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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