8 Customer Support Representative Jobs in Salem, NH
koncert is Hiring a Remote Customer Support Representative
Job Description
Excellent opportunity for an energetic individual to join a growing technology company as part of our Product Support Team. The ideal candidate should be a self-starter who is motivated, customer-focused, and tech savvy. You will provide training and technical support to new and existing customers of Koncert products. You must possess excellent organizational, time management and follow-up skills and have the ability to work both independently and within a team environment.
Primary Responsibilities
- Deliver superior Customer Service & Product Support – client onboarding and product training
- Deliver support services (phone and email) to meet Koncert commitments to customers
- Provide level one troubleshooting. Accurately assess the customer’s product issue or problem. Ask the user well thought out or detailed questions and carefully listen to the user’s response to fully comprehend the need, product issue, and the best avenue for resolution to the problem
- Answer general application questions. Identify and resolve application and service issues and any other questions that may arise
- Product Testing – Support new feature releases in using the product as an end user
- Team coordination – collaborating with Sales and Product development teams
Requirements
- Troubleshooting skills
- Customer service phone skills
- Experience training on an IT related program
- Basic knowledge of different Operating Systems and Web Browsers
- Strong written and verbal communication skills
- Detail oriented
- 1 year of customer service and/or support experience. (Preferred)
- This is a hybrid position 2 days a week in the office (Tuesday/Thursday)
Salary & Benefits
- Industry standard
Job Summary
Full Time
Software & Cloud Computing
$40k-50k (estimate)
06/23/2023
05/23/2024
koncert.com
SALEM, NH
100 - 200
2004
Private
LATHA SOUNDAR
$10M - $50M
Software & Cloud Computing
Related Companies
About koncert
Koncert is a New Hampshire-based AI-driven B2B sales engagement platform that provides multi-channel communication, lead generation and related solutions for businesses.
The job skills required for Customer Support Representative include Customer Service, Troubleshooting, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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