Account Manager (5570)
Overview of Role
We are currently seeking an Account Manager to oversee the engagement process from R&D to production and collaborate with customers to resolve any manufacturing issues. This position is based in San Jose, CA, and involves managing TSMC's key customer accounts and fostering positive business and customer relationships. Reporting to the Director of Account Management, this role is critical to ensuring our continued success. The ideal candidate must execute sales plans to drive sustainable growth and customer satisfaction.
The role will collaborate closely with designers and the Field Technical Solutions team. Therefore, possessing the ability to understand design language and empathize with the customer's challenges is essential. We currently operate on a hybrid work schedule, with three days in the office.
Responsibilities

• Manage the engagement process from R&D phase to production and facilitate manufacturing resolution with customer and internal team
• Drive demand creation and fulfillment, including demand forecast and order fulfillment
• Collaborate with various TSMC departments to resolve problems and meet customers' needs in development and production to win customer satisfaction
• Develop pricing strategy and negotiate pricing and business with customers, including quotation and legal agreements, transactions, and business operations
• Analyze customer product roadmap, market, and competitiveness of customer and TSMC

Minimum Qualifications

• Bachelors / Master's degree in Science or Engineering disciplines with minimum 12 years of related experience
• Familiar with Semiconductor Industry, Products, and Market trends
• Proven program management capabilities
• Strong customer orientation, good communication and presentation skills
• Proficient reading financial statements

Preferred Qualifications

• Bilingual in Mandarin and English
• Experiences with advanced packaging technologies (e.g. Flip Chip, BGA, fan-out packages, WLCSP, 3DIC, heterogeneous packages)
• Good knowledge of semiconductor technology, design, process, and operations including test and product engineering is a plus
• Track record that illustrates ability to learn new skills
• Experience working with legal teams on business and technology contracts
• Ability to work independently in a very fast-paced environment

Company Description
As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world's leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world's leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry's leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.
In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.
Diversity Statement
TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.
TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_Accomodations@tsmc.com. TSMC confirms to all applicants its commitment to meet TSMC's obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis.
Pay Transparency Statement
At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $124,500 per year and $180,500 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.
TSMC's total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.
Date: May 22, 2024
Country/Region: US
City: San Jose
Company: TSMC North America