16 Service Manager Jobs in Logansport, IN
TRULAND Equipment LLC is Hiring a Service Manager Near Logansport, IN
TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial, and agricultural applications. We pride ourselves on providing our customers with the best possible assistance from skilled and educated team members. We're looking for team members who strive to be the best, are dedicated, hardworking, and eager to learn. If you have the skills and desire to work in a fun, challenging, fast-paced John Deere Dealership....we want to talk with you!
Our Vision:To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
- Integrity: Do the right thing
- Trust: Do what we say we are going to do
- Simplify Business Transactions: Easy to do business with
- Urgency: Engage with a sense of urgency
- Respect and Teamwork: Work together to solve our customer's needs
- Imaginative Solutions: Create solutions with thoughtfulness and purpose
Purpose:
Manages service operations within the location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department team members.
Responsibilities:
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Executes service department marketing plan with the direction from corporate service manager and marketing manager.
- Monitors metrics to ensure achievement of departmental goals.
- Ensures that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to team members in the Service Department according to their skills and knowledge.
- Manages repair order system for completeness and accuracy prior to timely customer billing.
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Manages team member development activities for team members reporting to this position.
- Manages the location service department in accordance with TRULAND Equipment guidelines for safety and proper workspace practices.
- Maintains all departmental tools, equipment, and vehicles in good working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- Assists with the development and training of service personnel and completes performance reviews of service staff.
Experience, Education, Skills, and Knowledge:
- 3 years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.
- Experience with off road, construction, lawn, or heavy equipment.
- Experience operating vehicles, tools, and equipment for diagnostic purposes.
- Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred.
- Experience leading and working cooperatively in a team environment.
- Experience communicating effectively.
- Experience analyzing and interpreting internal reports.
- Must have an adequate toolset to perform job responsibilities.
- High School Diploma, GED, or equivalent experience required; Associates degree preferred.
- Valid driver's license required; CDL (Commercial Driver's License) preferred.
- Driving record that meets Employer's insurance company requirements.
Benefits for full-time team members include:
- Competitive wage paid bi-weekly
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) plan with company match
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid Holidays
- Company-paid Short-term Disability and Life Insurance Benefits
- Employee Discounts
- Access to additional Voluntary Insurance plans
- Employee Assistance Program
- Company-provided uniforms
Job Summary
Full Time
$81k-105k (estimate)
04/16/2024
06/15/2024
The job skills required for Service Manager include Integrity, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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