102 Front Desk Supervisor Jobs in Charlotte, NC
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Tru by Hilton Charlotte Tyvola I-77 is Hiring a Front Desk Supervisor Near Charlotte, NC
Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Supervisor. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional hospitality services. If you have a passion for delivering outstanding customer service and possess strong leadership skills, we would love to hear from you.
Responsibilities:
- Manage the front desk operations and ensure smooth day-to-day operations
- Greet guests in a friendly and professional manner, addressing their inquiries and needs promptly
- Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations and payments
- Coordinate with housekeeping and maintenance teams to ensure rooms are clean and well-maintained
- Train and supervise front desk staff, providing guidance and support as needed
- Handle guest complaints or issues, resolving them in a timely and satisfactory manner
- Maintain accurate records of guest information, transactions, and requests
- Monitor occupancy levels and make appropriate adjustments to maximize room availability
- Collaborate with other departments to ensure seamless guest experiences
- Stay updated on hotel policies, services, and local attractions to provide accurate information to guests.
Qualifications:
*High school diploma or equivalent
* A minimum of 1-2 years' experience in hospitality front desk-(Hilton experience a plus)
*Flexible schedule(evening, weekend, and holiday availability are required)
- Excellent communication skills and attention to details
- Strong organizational skills with the ability to multitask effectively
- Proficient in phone etiquette and handling phone systems
- Exceptional problem-solving abilities with a focus on guest satisfaction
- Ability to work well under pressure in a fast-paced environment
- Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds.
Join our team as a Front Desk Supervisor and contribute to creating memorable experiences for our valued guests. Apply today!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
- Nights as needed
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Charlotte, NC 28217 (Required)
Ability to Relocate:
- Charlotte, NC 28217: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$36k-50k (estimate)
05/13/2024
05/14/2024
The job skills required for Front Desk Supervisor include Customer Service, Housekeeping, Leadership, Problem Solving, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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