4 Help Desk Technician Jobs in Dayton, OH
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Help Desk Technician
$55k-68k (estimate)
Full Time | Elementary & Secondary Education
2 Weeks Ago
Trotwood-Madison City Schools is Hiring a Help Desk Technician Near Dayton, OH
| Salary Schedule: Schedule L: Column V | Work Calendar: 260 days | Daily Work Hours: 8 hours |
| Status: Full-Time, Classified, SERS | FLSA Status: Non-Exempt | Supervisor: Technology Coordinator |
Provides technical expertise and manual skill in the installation, servicing, configuring, and repair of the district’s technology equipment. Manages all staff and student technology repair needs and troubleshoots to resolve technology related issues. Keeps the technology Coordinator informed about emerging issues.Minimum Qualifications:
Strong technical skills as evidenced by an associate degree and/or equivalent combination of computer training/work experience. Bachelor’s degree preferred. Documentation of a clear criminal record.Strong interpersonal skills and written/verbal communication. Ability to meet deadlines and multi-task.Must maintain a valid Driver’s License and ability to travel to various buildings. Must be insurable.Available to work irregular hours and/or a non-traditional schedule.Knowledge of the curriculum process and software applications appropriate for diverse instructional settings and user abilities.A or Net certification is preferred. PowerShell scripting experience preferred.Highly organized and detail oriented.Ability to train adult learners with a wide range of interest and skill levels.Commitment to keeping current with technological advances.Responsibilities and Essential Functions of the Position:
- Preserves the district’s technology equipment. Implements rules and procedures that promote the proper use and care of equipment. Works with building staff to address equipment security.
- Maintain network security to protect against viruses, hackers, and other damages.
- Upholds board policies, follows administrative procedures and complies with the Employee Code of Conduct. Upholds computer technology acceptable use policies.
- Promotes a favorable image of the school district.
- Receives, inspects, and tests equipment and software. Notifies staff about new acquisitions. Works with maintenance staff on construction/installation activities. Prepares support documentation (e.g., date installed, location, upgrades, etc.).
- Installs network wiring and connections under the direction of a Network Administrator.
- Sets up and maintains file servers for local networks under the direction of a Network Administrator.
- Performs preventive maintenance and routine cleaning of equipment. Repairs equipment. Keeps work areas orderly. Maintains repair records.
- Keeps the Network Administrators informed about work progress. Avoids disrupting building activities except during emergencies.
- Works with the Network Administrators to schedule repairs by outside vendors. Ensures that equipment is safe to use and available when needed.
- Requests permission and follows board-approved procedures for the disposal of fixed assets.
- Manages the district’s help desk tickets. Addresses equipment/performance problems (e.g., trouble shoots technology equipment/software, cable connections, re-sets switches, etc.).
- Provides technical support to help students and staff use computers, software programs, printers, effectively. Prepares training materials and instruction sheets.
- Establishes and manages user accounts. Disables accounts and associated files as directed.
- Prepares and submits reports, records, and inventories as directed.
- Works with teachers to explore adaptations that will enhance classroom activities.
- Participates in competitive bid specifications as directed.
- Arranges software demonstrations. Notifies staff about new acquisitions. Provide individual and small group opportunities for training and problem solving.
- Works with supervisors to help staff improve proficiency with technology resources. Helps plan and present in-service programs.
- Ensures technology needs are met for all professional development, meetings, etc.
- Works assigned board meetings or training after hours to assist with technology needs.
- Respects personal privacy. Maintains the confidentiality of privileged information.
- Maintains high standards and upholds the student conduct code.
- Reports student discipline problems, vandalism, and other related concerns.
- Takes precautions to ensure staff and student safety. Reports unauthorized persons or suspicious circumstances immediately.
- Reports evidence of suspected child abuse as required by law.
- Participates in staff meetings and professional growth opportunities as directed.
- Accepts personal responsibility for decisions and conduct.
- Wears appropriate work attire and maintains a professional appearance.
- Strives to develop rapport and serve as a positive role model for others.
- Performs other specific job-related duties as directed.
Demonstrates professionalism and maintains a positive work attitude.Works cooperatively to support a successful team effort.Effectively uses verbal, nonverbal, writing, and listening skills.Verifies and correctly enters data. Completes detailed paperwork accurately and timely. Interprets and applies technical information. Reacts productively to interruptions and changing conditions.Averts problem situations and intervenes to resolve conflicts.Climbs and works from a ladder or platform that requires balancing skills.Works in confined spaces that may limit physical movement.Maintains an acceptable attendance record and is punctual.Travels to meetings and work assignments.Actively pursues and participates in professional growth and development.Working Conditions:
Potential for exposure to bloodborne pathogens and communicable diseases.Potential for interaction with disruptive and/or unruly individuals.Exposure to adverse weather conditions and seasonal temperature extremes.Duties may require operating and/or riding in a vehicle.Duties may require prolonged use of a computer keyboard and monitor.Duties may require lifting, carrying, or moving work-related supplies/equipment. Duties may require standing, reaching, bending, crouching, and/or kneeling.Duties may require detailed paperwork. Duties may require operating power tools and exposure to electrical hazardsDuties may require exposure to cleaning solvents, air borne particulates, and odors.Duties may require wearing protective clothing and using safety equipment.Duties may require working under time constraints to meet deadlines.Duties may require working during the evening and/or weekend.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Elementary & Secondary Education
SALARY
$55k-68k (estimate)
POST DATE
04/24/2024
EXPIRATION DATE
12/31/2050
WEBSITE
trotwood.k12.oh.us
HEADQUARTERS
TROTWOOD, OH
SIZE
200 - 500
TYPE
Private
CEO
TYRONE OLVERSON
REVENUE
$10M - $50M
INDUSTRY
Elementary & Secondary Education
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The job skills required for Help Desk Technician include Help Desk, Technical Support, Installation, Professional Development, Listening, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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