IN OFFICE: NEW YORK, NEW YORK (WILL CONSIDER HYBRID)

MUST HAVE EXPERIENCE WORKING IN AN OFFICE AND MUST HAVE EXCEL EXPERIENCE.

EXCITING OPPORTUNITY in a fast growing law firm with the possibility of future career growth . Multi-State law firm that focuses on legal collections is seeking a strong candidate to join our client relations team. This position will be responsible for day to day client communications and swift handling of client requests and requirements. This position will play a key role with the design of a best in class client relation's operation that includes the highest levels of quality and achievement of both internal and external client goals. They will provide input as to ideas related to improving systems, processes and the client experience.

Responsibilities

· Handle daily operations including all requirements and responsibilities assigned to the client relation's group.

· Work closely with other internal areas that have a direct impact on client's requests

· Ensure continuous improvement of both internal and external key client performance indicators

· Create and implement initiatives that improve performance, efficiencies and quality of client relations

· Swiftly identify cause and cure of any negative performance trends and share such with the management team

Skill/Requirements

- Exceptional verbal and written communication skills

-Client focused

-Problem Solving skills

-Ability to juggle competing priorities

-Team player yet can work independently

- Performs well under pressure and in a fast-pace environment

- JST experience a plus

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• collection: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: Hybrid remote in New York, NY 10006