MODO was born in 1990 in SoHo, New York under the entrepreneurial spirit of our Founder and Global CEO, Alessandro Lanaro. Since our beginning, MODO has evolved into a company that designs, manufactures and distributes a portfolio of products and brands, all under the common denominator of design, innovation and purpose.

With offices in New York, Milan, Stockholm, and Hong Kong along with factories in Brooklyn and Italy, we are a truly global team with a family-spirit.

We are a customer-centric organization, and our #1 goal is to provide our customers with the very best products and services available. We do this while maintaining a diverse, positive and productive workplace.

Make an immediate impact on an amazing team! The role of Client Relations Agent is responsible for providing white glove business-to-business service to a broad range of customers in the optical industry. Duties include working closely with the Sales team to process orders and communicate with customers. The Client Relations Agent should expect to work with multiple systems including, NetSuite and NuOrder. The team works closely with multiple warehouses and shipping carriers, the sales team, and various other internal groups. To succeed in this role, you should be hard-working, reliable, conscientious, and solution oriented. You should be proactive and attention to detail is a must.

· Manage consistent and heavy phone call volume in a quality focused Client Relations organization.

· Works well in a team environment

· Support internal, as well as external clients by maintaining excellent service standards and communication etiquette.

· Act as a liaison for and build relationships with members of the sales team in order to provide them with general support, product information and issue resolution.

· Ability to collaborate, document and resolve issues while functioning alongside teammates and counterparts.

· Troubleshoot system problems, track shipments on transportation carrier website and assist with other miscellaneous projects.

· Maintain a high level of brand knowledge and product expertise.

· Process payments and provide account information to customers and sales reps.

· Running and Utilizing Reports

· Invoicing/Billing, Issuing Debits, Credits, and Adjustments as Necessary

· Tracking and Processing Returns/Exchanges as Needed

· Must be able to effectively Multi-task and Work Independently.

· Critical Thinking and Problem-Solving Skills

· Excellent Communication Skills

· A Demonstrated Ability to Learn New Tasks Quickly and Thoroughly

· Attention to Detail

· Proficient in Microsoft Office (Word, Excel, Outlook)

· Ability to type at least 60 WPM.

· Previous NetSuite experience a plus

· Previous Call Center Experience

· 4 year college degree

Schedule:

40-hour work week

11am- 8pm

Job Type: Full-time

Monday to Friday

Work Location: In Office

Salary- 50k-53k

Job Type: Full-time

Pay: $50,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• New York, NY 10012 (Preferred)

Work Location: In person