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Description
Schedule:
Full-Time Position
Monday - Friday 8:15am - 5:15pm
Pasco, WA
Tri-Cities Community Health (TCCH) is looking for an Operator Scheduler who has a passion for helping others. As a community health center, located in southeastern Washington, serving Pasco, Kennewick, Richland, and the surrounding communities.
TCCH offers a variety of schedules to support a work-life balance. Most of our clinics offer Monday-Friday day shifts, with no weekends or holidays, competitive salaries, and benefits. While providing careers in a fast-paced work environment and opportunities for professional development.
We employ a highly diversified group of talented individuals who are dedicated to fulfilling our mission to provide the highest quality patient care with the greatest degree of professionalism and courtesy regardless of a patient’s ability to pay.
Our Mission:
We are dedicated to the communities we serve, bringing together a unified team that delivers the highest-quality health care to every person, every time.
Who are we?
Our community health center began as a modest-sized medical clinic in Pasco, Washington in 1981. The clinic was founded by a small group of women in the Pasco community who saw the need to serve low-income community members who could not afford to pay for Healthcare.
Tri-Cities Community Health has grown into a comprehensive non-profit Federally Qualified Health Center (FQHC) where we have evolved into a network of community health centers that continue with the foundation TCCH was built on and serve an even more diverse population in the Tri-Cities and surrounding areas.
Description:
Under the direction of the Customer Service Manager, the Operator Scheduler answers all incoming calls to the Call Center transferring as needed to the appropriate departments, clinics, and staff members or taking detailed messages for follow-up. He/she is responsible for scheduling and canceling appointments, clearing provider schedulers, and working proactively with other physician offices to obtain accurate information for new appointments.
Essential Functions:
**This is a bargaining unit position**
Requirements
Minimum Education: High school diploma/GED required
Minimum Experience: One year experience with multi-line phone system preferred
Required Licenses/Certifications: N/A
Knowledge/Skills/Abilities: Excellent telephone and customer service skills. Bilingual in English/Spanish. Attention to detail and very organized. Able to remain calm and maintain focus and concentration under very stressful and demanding conditions. Effectively handles patients, co-workers, and/or visitors with outward displays of emotions, hostility, and anger.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Benefits:
Visit our website for more! https://mytcch.org/careers/
Tri-Cities Community Health is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law
Full Time
Business Services
$51k-69k (estimate)
06/23/2023
05/02/2024
tcc-health.org
Pasco, WA
<25
Business Services
The job skills required for Operator Scheduler include Scheduling, Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Operator Scheduler. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operator Scheduler. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operator Scheduler positions, which can be used as a reference in future career path planning. As an Operator Scheduler, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operator Scheduler. You can explore the career advancement for an Operator Scheduler below and select your interested title to get hiring information.