JOB FUNCTIONS:

• Consistently and continually solicit committed and non committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily, commensurate with company and business level needs.
• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads.
• Aggressively accept, pre-accept, and enter all freight orders into the System.
•  Offer and outsource the appropriate loads to the SOAR Transportation network of carriers.
• Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments. 

KEY KNOWLEDGE & EXPERIENCE:

• High school diploma or GED equivalent; College degree preferred.
• 2 years work experience in the transportation industry or customer service, direct with customer service solicitation, inside sales or sales preferred.
• Excellent communication and customer service skills required.
• Knowledge of Microsoft office products and the Internet required
• Experience working in a deadline driven environment preferred.