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Takes incoming calls and provides follow-up (which may include other departments) when appropriate
Assists customers with payment options, due dates, loan details, setting up online accounts/payments, etc.
Returns calls in a timely manner
Monitors emails and responds appropriately
Listens to borrower concerns
Makes out-bound calls for non-default loans
Provides instructions to borrowers regarding borrower authorization on file for 3rd parties and how to change mailing addresses
Obtains information from borrowers to research payment when appropriate and tracks payments
Interfaces with other corporate departments for data sharing as needed
Full Time
$33k-41k (estimate)
05/17/2023
06/08/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.