Description

Summary of Position Responsibilities

As a Case Manager, you are responsible for helping those with chronic illness, mental health and or substance use disorder or life-altering conditions to gain access to rehabilitation programs and other community services. Your duties include meeting with clients and their families, connecting clients with professional services and maintaining consistent communication with clients to assess their wellbeing and make changes to their treatment plan as needed. You will perform several tasks to achieve the best outcomes for our clients. 

-

Essential Duties and Responsibilities:

? Case manager must attend 8 team meetings per year.

? Case manager will be responsible for attending MANDATORY ACT Meeting. 

•  Accomplishes clients’ care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance. 
•  Admits new clients by reviewing records and applications, conducting orientations. 
• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans. 
•  Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort. 
•  Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support. 
•  Maintains clients’ records by reviewing case notes, logging events and progress. 
• Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences. 
•  Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
• Improves staff competence by providing educational resources, balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results. 
• Improves treatment results by studying, evaluating, and redesigning processes; implementing changes; rewriting policies and procedures. 
• Meets budget by monitoring expenses, implementing cost-saving actions. 
• Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 

-

Typical Working Conditions 

Work is usually performed in an office environment; includes continuous contact with staff and the public. Work is performed in an office or other environmentally controlled room; work exposes incumbent to contagious or infectious diseases; work may expose incumbent to dangerous and volatile situations; which could result in bodily injury. 

-

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Required Knowledge, Skills, and Abilities:

•  High School Diploma or GED 
•  3 years customer service experience, preferably in human services, possess demonstrated commitment to customer service. 
•  Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred 
•  Must have a valid in-state driver’s license, provide current registration and insurance, and have a driving record with no more than 2 points within the last 3 years. 
•  Must be over 21 years old 

-

Client Type:

•  Adolescents/Children 
•  Adults 
•  Family 

-

Language

•  English (required) 
•  Spanish (Preferred) 

-

Typical Physical Requirements

Travel within the Baltimore community for majority as needed. Sit for extended periods; frequently stand and walk; normal manual dexterity and eye hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, and copiers. Move and lift light objects up to 25 pounds such as mail, supplies, files, and equipment.