Account Manager (AM)

Job Summary:

Join our dynamic team as an Account Manager and be at the forefront of delivering unparalleled parts and service support to our valued customers. With a fervent dedication to our organization and the esteemed brands we represent, you will play a pivotal role in forging new customer relationships and nurturing existing ones.

Why Join Us?

We are a network of full-service commercial truck dealerships committed to providing exceptional service. With industry leading products, cutting edge technology and the parts and service to back it all up, our team is dedicated to keep our clients moving.

Salary

• Starting at $50,000 per year based on experience
• Commission based on performance

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Critical Illness Insurance
• Short Term Disability
• Long Term Disability
• 401 K option
• Flexible Spending Account
• Parental Leave
• Paid Time Off
• Birthday is Paid Time Off

Key Responsibilities:

• Engage in weekly departmental meetings to strategize on acquiring new business, address open issues, analyze customer spending trends, and pinpoint target areas.
• Proactively seek out and re-engage lost customers and regularly visit assigned clients.
• Develop and manage a customer distribution list for parts and service promotions.
• Coordinate vendor product and technical training sessions.
• Oversee truck wreck quotations and cultivate new business by liaising with truck body shops.
• Enhance customer engagement with MAPP, Select, PartsASIST, IBS, MVP, and CEM survey systems.
• Deliver market intelligence to management, including insights on pricing, products, and competitor movements.
• Collaborate with department heads to swiftly resolve customer concerns.
• Manage the distribution and collection of special tools as requested by customers.
• Provide on-site technical support to drive sales growth.
• Stay updated with parts and service training to offer cutting-edge solutions.
• Facilitate fleet training for customers and ensure a seamless experience.
• Document daily activities and report to department managers.
• Follow up on parts orders and truck repairs to guarantee customer satisfaction.

Qualifications & Experience:

• A High School Diploma is mandatory; a College Degree is preferred.
• Proven ability to establish credibility and foster robust relationships.
• Experience in developing and executing successful sales strategies.
• Proficient in industry-specific language and familiar with trucking terminology.
• Knowledgeable in J-Pro, ASIST, IBS, MAPP, and Pulse Software.
• Exceptional customer service skills are a must.
• Strong interpersonal abilities to interact effectively with customers, vendors, and colleagues.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Travel requirement:

• Up to 75% travel

Ability to Commute:

• Allentown, PA 18104 (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Allentown, PA 18104