Job Summary:

The Service Advisor is responsible for interacting with customers and technicians in a professional manner, managing priorities and ensuring that all customers’ needs are met. The candidate should be self-motivated and have excellent communication and computer skills. The Advisor will operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager to strive for growth with the department.

POSITION REQUIREMENTS –

Function and Responsibilities:

• Possess a strong working knowledge of commercial medium/heavy duty truck service.
• Maintain excellent customer service ability and strong communication skills.
• Answer service calls and emails from customers.
• Receive incoming work orders and prioritize emergency/routine maintenance.
• Schedule shop work as efficiently as possible in accordance with dealership policy.
• Assign work to technician and follow up on job as needed.
• Work with the Service Manager to schedule Technicians into appropriate training programs.
• Communicate with the customer regarding status of his/her service request (ASIST)
• Close work orders as they are completed and coordinate payment of services.
• Dispatch work/jobs to shop floor and help coordinate TransEdge Fleet Services.
• Follow up with customers daily to ensure work order was completed to their satisfaction.
• Perform additional duties as required.

Education & Experience:

• High School Diploma required.
• 2 years’ commercial service experience preferred.
• CDK experience preferred but not required.
• Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner.
• Solid time management and analytical skills are necessary.
• Strong computer skills highly desired.
• Product and market knowledge a plus.

Compensation and Benefits:

• Competitive Pay
• Full Benefits Package: Medical, Dental, Vision, FSA, 401K and STD/LTD/Life
• Paid Holidays, Birthday & PTO (Paid Time Off)

About TransEdge:

TransEdge Truck Centers is a network of full-service dealerships committed to providing our customers with exceptional service. Our offerings include New & Used Truck Sales, Parts, Service, Leasing & Rental, and Financing for Medium to Heavy Duty Trucks. TransEdge Truck Centers has six modern locations across Pennsylvania, and is the factory authorized dealer for Mack Trucks, Volvo Trucks, Hino Trucks, and Crane Carrier Trucks. To keep up with technological advancement, TransEdge also offers training for the latest alternative fuel and electric propulsion technologies.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Commercial vehicle: 2 years (Required)

Ability to Relocate:

• Schuylkill Haven, PA 17972: Relocate before starting work (Required)

Work Location: In person