Who We Are

As an industry leader in national facilities services and management, Transblue is focused on providing incredible customer experiences to fulfill our vision of contributing to the causes we support, both locally and globally. We're an agile, engaged team fueled by being the best in industry service provider for every company that joins us in our mission to “Change the World.” In fact, we have been recognized #1 on the Puget Sound Business Journal Corporate Citizenship List in our category two years in a row. As a rapidly evolving company, we offer an environment where every team member is a key player in our success.

The Role

The Account Manager will support our national landscaping and lot sweeping operations. Specific responsibilities include working with our Director of Landscaping, establishing work standards, conducting site evaluations, budget control, troubleshooting/problem solving, client onboarding, training of support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Responsibilities

• Establish and maintain effective lines of communication with the client and contractors to understand that their needs and requirements related to the contract are being satisfied.
• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure they are completed on time and to the customer's satisfaction.
• Provide appropriate documentation, consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.

Requirements

• Excellent people skills.
• Strong service/quality attitude.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work well under pressure and meet established goals and objectives.
• Sense of urgency and ability to meet deadlines; self-directed.
• Concern for delivering work on time to the customer’s satisfaction.
• Strong computer skills to include Microsoft Office, Windows, and Power Point
• Experience managing facility services preferred.

Job Type: Full-time

Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person