Position Title: Sales Account Executive, Multi-Family Communities

$30,000 to $50,000 Annually, plus an annual target commission of $40,000

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Sales Account Executive is a unique and exciting role responsible for the promotion and sale of Ziply Fiber products and services to include high-speed Internet and voice solutions. Utilizes advanced knowledge of products and services as well as sales process experience to maximize sales and effectively work assigned territory. In this role, you will be working side by side with our multi-family Account Manager team to drive sales and growth in multi-family communities.

Essential Duties and Responsibilities:

• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Tenacious and driven, excels in environments where reward is based on effort
• Acquires new residential customers through door-to-door contact from assigned leads
• Conducts proactive discovery analysis with new prospective customers
• Develops and presents sales presentations/proposals on products and services that meet customers’ needs
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales
• Supports team and team goals by actively participating in all sales meetings and training programs as assigned
• Achieves monthly sales quotas in high-speed data sales
• Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures
• Well-informed about our competitors' activities in assigned territory; informs manager/supervisor of changing competitive pricing programs and door-to-door sales tactics
• Attends and successfully completes training programs
• Effectively communicates and develops rapport with customers
• Creates and executes territory management plans effectively with support of manager/supervisor. Utilizes experience-based sales technique, operates independently
• Active involvement in Chambers of Commerce and other local organizations
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications

Qualifications:

• 6 months of sales and/or customer service experience – OR – current or prior military service
• Must have access to reliable transportation
• Must be enthusiastic, persuasive, persistent, and can handle rejection in the selling process
• Must be committed to providing exceptional customer service in a calm, professional manner
• Must be able to pass local community background checks and permitting processes
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Employees at Ziply Fiber are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services
• Seek knowledge daily, be enthusiastic learners, users and advocates of our advanced world-class products and services
• Win as a team - make big things happen by working together and being open to new ideas
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what's right for each other, our customers, investors, and our communities

Knowledge, Skills and Abilities:

• Ability to prioritize and organize work effectively and be a self-starter
• Ability to maintain confidentiality of company and customer information
• Ability to deal with the public in a professional manner
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
• Ability to drive on behalf of the company in a safe and responsible manner
• Strong verbal and written communication skills
• Excellent customer service skills

Working Conditions

• Spends approximately 80% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather
• Minimal time in an office environment

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Additional Information

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require pre-employment drug screening.

Ziply Fiber is a drug free workplace.