Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office, Housekeeping, Concierge Lounge, Security and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

QUALIFICATIONS:

• Prefer at least 3 years’ experience in a similar position or department head in a luxury upscale hotel environment
• Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division
• Must be able to convey information and ideas clearly
• Previous knowledge of Marriott Systems FSPMS, Marsha, and GXP is a plus
• Must work well in stressful high-pressure situations and must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions

RESPONSIBILITIES:

• Approaches all encounters with guests and employees in an attentive friendly courteous and service-oriented manner
• Complies at all times with corporate standards and regulations to encourage safe and efficient hotel operations
• Maintains a warm and friendly demeanor at all times
• Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
• Ensures proper staffing at all times
• Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets
• Controls and analyze departmental costs to ensure performance is within budget
• Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
• Analyzes rate discrepancy reports to ensure room revenue control
• Handles all guest complaints and comments relating to the department tactfully
• Works closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
• Ensures employees are at all times attentive friendly helpful and courteous to all guests managers and other employees
• Focuses the Guest Services Department on their role in contributing to the guest service scores
• Monitors all V.I.P.'s special guests and requests
• Reviews daily Front Office work and activity reports generated by Night Audit
• Other duties as required

Benefits:

Full benefits package included for full-time employees!

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

EEO/VET/DISABLED