As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone.

Overview:

The Night Auditor plays integral role in our operation as a business open 24/7. The Night Auditor represents the hotel overnight and is charged with ensuring the hotel is ready for the following morning. Safety and Security is a top priority during the Night Audit.

Responsibilities:

• Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Reconcile all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Set wake up calls in an efficient, warm and friendly manner.
• Answer all incoming phones in three or less rings.
• Create, confirm, and make changes to reservations for guests.
• Review account and charges and payment information with guests during the checkout process.
• Answer inquiries pertaining to hotel amenities and facilities
• Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
• Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
• Complete all required tasks and reports on the shift checklist.
• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
• Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
• Creates works orders for maintenance using our work order tracking system.
• Maintain the cleanliness and organization of the hotel lobby and front desk area. Greet each guest that you encounter during your shift with a friendly smile.
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Monitor camera system and do property walks.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Qualifications:

• Minimum of 2 year of experience in customer service.
• Demonstrates attention to detail and observation skills
• Ability to work alone and complete task single handedly
• Excellent verbal and written communication skills.
• Must have proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions involving problem solving, decision making and customer service

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person