Executive Housekeeping Manager

About us

TownePlace Suites by Marriott - Rochester Mayo Clinic Area

North Rock Hospitality Group

TownePlace Suites by Marriott located in Downtown Rochester on the corner of 2nd Street SW & 6th Ave SW

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Public Spaces, and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained and compliant with Brand Standards. Completes inspections and trains, mentors, and maintains all back of house/housekeeping staff members. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner and ready for check-in.
• Inspects guestrooms on a daily basis to brand standard, ensuring cleanliness & sanitation.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies on a monthly and bi-weekly basis.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms. Completes orders as needed and within budget.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and for tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the brand's service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Job Type: Full-time

Pay: From $37,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Experience:

• Housekeeping management: 1 year (Preferred)

Work Location: In person