Overview

Oversees customer service, payment, and collection activities of student accounts.

Responsibilities

• Reviews credit and debit reports as necessary.
• Review and clear pending accounts and contact students by phone when necessary; clear accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
• Counsel students and parents on the various tuition payment options available
• Follow-up to ensure timely payments.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

Qualifications

Education / Experience

Knowledge / Skills / Abilities

• Demonstrated proficiency in communication (written and verbal) required
• Familiarity in online learning platforms including Banner, Canvas, Blackboard, & Adobe Connect preferred
• Strong attention to details required
• Customer service and team orientated required
• A high degree of interpersonal competency : professionalism, diplomacy, judgement and discretion required
• Overall business acumen, ethical decision making, and relationship management skill required
• Exceptional analytical, problem solving skills, collaboration, and matrix management skills required

Travel

Some travel

Maximum Salary

USD $41,984.00 / Yr.

Minimum Salary

USD $33,587.00 / Yr.

Last updated : 2024-03-22