SUMMARYResponsible for providing customer service and support to assist Producers and service team in supporting existing accounts and soliciting new business. This position may include independent responsibility for the servicing and retention of assigned customers and/or policies. ESSENTIAL DUTIES AND RESPONSIBILITIES• Discusses strategy with producer or supervisor for surety new placements; • Executes a variety of bonds and analyzes bonds to ensure proper execution;• Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including assisting in collections on past due accounts;• Gathers information for applications for specific bond types;• Submits new submissions to underwriters for approval;• Researches requests for information from underwriters;• Invoices all transactions, to include Over/Under runs, new bonds, endorsements, renewals, etc.;• Composes correspondence to insured and/or underwriters; • Creates letters, and other forms of correspondence;• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);• Other duties as assigned. QUALIFICATIONSEDUCATION / EXPERIENCEAssociates degree or equivalent combination of education and experience One (1) or more years related work experience; Valid insurance license and completion of one insurance class requiredMust continue to meet Continuing Education requirements for license renewalEncouraged to complete Career Path requirements as communicated by supervisor SKILLSExtremely efficient organization and prioritization skillsAbility to manage high levels of workload while adhering to company guidelinesGreat problem solving and time management skillsAbility to multi-task and work in a fast paced environmentExcellent customer service skills, including telephone and listening skillsAbility to work within a team and to foster teamwork Strong work ethic Proficient in Microsoft Office SuiteIntermediate typing skills (30-35 wpm) #LI-RF1