Job description

TopView Sightseeing is a well-established company based in New York City, offering a variety of

sightseeing tours by bus, bike, and boat. Our team of native local experts serves over 2500 customers

daily, providing visitors to the Big Apple with unforgettable experiences. Customer service is of

paramount importance to the TopView Sightseeing brand, and we're excited to announce that we have

now expanded to London. As we continue to grow and expand internationally, we are committed to

enhancing the customer experience across our network of brands, covering both cities. We are looking

for an experienced Customer Service Representative to play a crucial role in our front-facing and

back-office customer service operations.

● Full- time and Part-time shifts available.

● MUST be able to work Weekends and Holidays.

● This is not a remote position.

● Alternating shifts: May vary. As early as 12 am start time (24 hour operations).

Responsibilities and Duties

● Answering phone calls and emails for both New York City and London

● Booking and selling over the phone, in person, and through online platforms.

● Displaying exceptional knowledge of products and services offered.

● Performs various administrative functions as assigned, and work in a very fast-paced stressful

environment.

● Follow company policies and procedures.

● Welcome and acknowledge all office guests according to company standards.

● Recordkeeping.

● Maintains a clean reception area by complying with procedures, rules, and regulations.

● Assisting the Customer Service Assistant Manager with administrative tasks.

● Not limited to the above duties

Qualifications and Skills

● Strong customer service skills.

● Geographical knowledge of Manhattan is a plus.

● Must be computer proficient - data entry, emailing, internet researching, faxing, and others.

● CRM Knowledge a Zendesk

● Project management software a

● Time management skills

● Knowledge of Google workspace is a plus.

● Understanding Excel and formulas use a plus.

● Problem-Solving Capabilities.

● Excellent (verbal and written) communication skills.

● Positive attitude and enthusiasm.

● Requires a professional demeanor.

● Team player with good organizational and interpersonal skills.

● Able to multitask.

● Must come to work presentable and well-groomed.

● Business casual attire at all times.

● Available for on-call (weekdays/weekends).

● Available to work on Weekends and all Major Holidays.

● Exceptional attendance

Other experience:

● Bilingual A (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)

Job Types: Full-time, Part-time

Salary: $17.00 - $20.00 per hour

Benefits:

● Employee discount

Schedule:

● 8 hour shift

● Holidays

● Overtime

● Morning/Midday/Evening/Overnight

● Weekend availability

Ability to commute/relocate:

● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required)

Experience:

● Microsoft Excel: 1 year (Required)

● Customer service: 1 year (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person