JOB title: IT Support specialist

REPORTS TO: it manager

Job Classification: Full Time

Job Status: Non-Exempt

JOB Purpose:

The IT Support Specialist is responsible for providing technical assistance to all Tool Gauge employees. They will perform hardware and software installation, reconfiguration, upgrades, and maintenance as needed to ensure the day-to-day operation of the company’s IT hardware and software.

ESSENTIAL Responsibilities:

• Prioritize IT issues reported by employees and resolve them in a timely manner.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Read technical manuals, confer with users, and/or conduct computer diagnostics to investigate and resolve problems to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of communication, problems, and resolutions.
• Refer major hardware and software problems or defective products to the IT Manager.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Develop training materials and procedures to train users in the proper use of hardware or software.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Collaborate with others to resolve information technology issues.
• Collaborate with others to determine design specifications or details.
• Maintain knowledge about emerging industry or technology trends.

The IT Support Specialist, as an employee of Tool Gauge & Machine Works, Inc., is expected to collaborate, engage, and support the company’s Mission, Vision, and Quality Policy, as well as be ambassador of the company culture The Tool Gauge Way.

NON-ESSENTIAL RESPONSIBILITIES:

• Modify and customize commercial programs for internal needs as directed by the IT Manager.
• Recommend changes to improve computer or information systems.
• Other duties as assigned.

KnowLedge, Skills & Abilities:

• Active listening and learning
• Critical thinking
• Attention to detail
• Complex problem solving
• Effective English written and verbal communication
• Judgment and decision making
• Customer service
• Social perceptiveness
• Systems analysis
• Time management
• Troubleshooting
• Work effectively in a fast-paced environment.
• Reading comprehension; understanding written specifications, best practices, and work instructions
• Familiarity with SQL
• Fundamental understanding of computer architecture
• Basic understanding of networking

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 1 year experience in an IT Support position.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. The employee will occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is mainly performed in a manufacturing environment. The noise level in these work environments fluctuate based on activities but is usually low to moderate (shop floor).

CONTACT:

• Tool Gauge
• Nicole Brady
• HR@toolgauge.net
• 253-473-2740
• 4315 S Adams St. Tacoma, WA 98409
• Revised 3/2024