Company Overview: Join our dynamic and fast-growing niche software company dedicated to assisting municipalities with stormwater compliance. We pride ourselves on innovative solutions and exceptional customer service. As we expand our reach and impact, we're seeking a talented individual to join our team as a Marketing and Customer Support Specialist. This role offers the opportunity to be at the forefront of our company's growth, with decision-making authority and the chance to make a significant impact.

Location: On-premise in Tacoma, WA. Some off-site work may be possible after a probationary period.

Job Description: As a Marketing and Customer Support Specialist, you will play a pivotal role in both driving our marketing initiatives and ensuring outstanding customer experiences. You will split your time between marketing activities and customer support responsibilities, contributing directly to our company's success.

Responsibilities:

Marketing Role:

• Develop and execute marketing strategies to increase brand awareness and generate leads within the stormwater compliance sector.
• Create compelling marketing assets including content, presentations, and collateral to support sales efforts.
• Enhance and maintain our company website, ensuring it effectively communicates our value proposition and resonates with our target audience.
• Collaborate with the sales team to develop impactful outreach campaigns and initiatives.
• Monitor and analyze marketing performance metrics to optimize campaigns and drive continuous improvement.

Customer Support Role:

• Build strong relationships with existing customers through regular communication and meetings to understand their needs and challenges.
• Provide exceptional customer service, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction.
• Assist in the onboarding process for new customers, providing training and support to help them successfully implement our software solutions.
• Act as a liaison between customers and our product development team, gathering feedback and insights to inform product improvements.
• Proactively identify opportunities to enhance the customer experience and drive customer retention efforts.

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• 2 years of experience in marketing and/or customer support roles, preferably in the software industry.
• Strong communication skills, both written and verbal, with the ability to effectively engage with customers and internal stakeholders.
• Proven ability to multitask and prioritize in a fast-paced, dynamic environment.
• Creative thinker with a passion for innovation and problem-solving.
• Experience with marketing tools and platforms such as CRM systems, email marketing software, and analytics tools is preferred.
• Ability to work on-site in Tacoma, WA, with flexibility for off-site work after a probationary period.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Collaborative and supportive work environment.
• Chance to be a key player in a fast-paced, growing company with decision-making authority.

Join Our Team: If you're ready to take on a challenging and rewarding role where you can make a real difference, we want to hear from you! Apply now to become a part of our dynamic team and help shape the future of stormwater compliance solutions.

Job Types: Full-time, Part-time

Pay: $42,000.00 - $52,000.00 per year

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person