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Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts.
As a Tonic Customer Success Manager, you will create strategic customer success plans for each customer, identifying areas to improve the use of Tonic, and uncovering new uses for our product to expand accounts. This role collaborates with the Product team to provide feedback and improve our platform, the Sales team on certain large expansions, and the Marketing team to nurture and educate our customer base.
The best candidate for this role will be customer-obsessed, collaborative and flexible. Success will require a deep understanding of our platform and the problems we solve, maximizing the value our customers get out of Tonic and keeping an eye out for expansion opportunities.
What You'll Be Doing:
Oversee approximately 20-30 accounts within Tonic’s customer base, identifying and negotiating both contract renewal and expansion opportunities either directly or along with one of Tonic’s account managers for larger enterprise customers
Build and nurture customer relationships on an ongoing basis to ensure they maximize productivity and value from our platform
Proactively meet with new customers to ensure they receive effective product training tailored to their business needs
Follow, manage and mold our customer journey while working closely with Sales, Customer Success, and Product to ensure an exemplary customer experience
Monitor product utilization and account health, turning every user into a champion
Collect customer feedback, reviewing and filtering it for our Product and Engineering teams to continuously improve our product
What We're Looking For:
3 years of experience in a customer-facing sales, customer success, or strategic consulting role
Ability to retain and expand accounts for a technical B2B product
Strong interpersonal skills and an ability to collaborate with technical and business teams
High organizational skills with the ability to juggle competing customer priorities
Why Join Us?
Ground-floor opportunity to have an immediate impact on the company's growth
Series B backed by leading investors such as Insight Partners, GGV Capital, and HeavyBit
Health, dental, vision and 401(k)
Unlimited time off and flexible work hours
About Tonic AI
Tonic.ai empowers developers while protecting customer privacy by enabling companies to create safe, synthetic versions of their data for use in software development, testing, and QA. Founded in 2018, with offices in San Francisco, Atlanta, and New York, the company is pioneering enterprise tools for database subsetting, de-identification, and synthesis. Thousands of developers use data generated with Tonic on a daily basis to build their products faster in industries as wide ranging as healthcare, financial services, logistics, edtech, and e-commerce. Working with customers like eBay, The Motley Fool, Flexport, and Everlywell, Tonic.ai innovates to advance their goal of advocating for the privacy of individuals while enabling companies to do their best work. For more information, visit https://www.tonic.ai or follow @tonicfakedata on Twitter.
Full Time
$109k-154k (estimate)
02/11/2024
04/06/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.