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We’re looking for a Factory Service Desk Agent for an onsite role near Summerville, SC. If you’re looking for a new opportunity, apply today!
Key Responsibilities :
Answer incoming calls from factories and warehouses into the factory service desk
Make a first diagnosis and prioritization of incidents for resolution
Provide investigation, diagnosis, resolution, and recovery for hardware / software problems
Escalate complex incidents to second or third level in accordance with escalation processes
Create, coordinate, and resolve incidents together with incident managers and resolver teams
Own lifecycle of IT incidents within ServiceNow platform
Record incident resolutions in ServiceNow
Skills & Qualifications :
Must be a U.S. citizen or Green Card holder
Strong Windows OS knowledge required
Basic understanding of LAN and wireless network technologies
Basic IT security knowledge
Knowledge of ITIL processes
Ability to prioritize efforts based upon business impact
Experience with ServiceNow or similar ITSM platforms
The salary range for this position is $45,000 - $60,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
phone number removed), Factory Service Desk Agent
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO
Last updated : 2024-06-05
Full Time
$47k-58k (estimate)
05/10/2024
06/11/2024
tmfloyd.com
COLUMBIA, SC
200 - 500
1976
Private
TERRY M FLOYD
<$5M
The job skills required for Service desk agent include Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk agent positions, which can be used as a reference in future career path planning. As a Service desk agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk agent. You can explore the career advancement for a Service desk agent below and select your interested title to get hiring information.