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Sales Membership Manager
$133k-182k (estimate)
Full Time
2 Months Ago
The Well Flatiron is Hiring a Sales Membership Manager Near New York, NY
Our Story
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
THE WELL New York
Adjacent to Union Square Park and just steps away from Fifth Avenue, THE WELL New York is an integrated wellness center in the heart of New York City. The 13,000-square-foot space brings together modern medicine and ancient healing practices that focus on whole-person health. The brand’s flagship location includes a full-service spa (featuring a steam room, dry and infrared saunas, as well as treatment rooms for bodywork and skin care), a functional medicine practice and health coaching, Chinese medicine and acupuncture, an organic wellness café, yoga and meditation studios, a foot rub and IV therapy lounge and an innovative posture lab. Every detail of THE WELL — thoughtful design, abundant amenities, expert-vetted products, well-sourced ingredients and more — is meant to help you make wellness part of your every day.
The Role
THE WELL is seeking a Membership Manager who is excited to be part of a fast-paced, start-up environment. The membership manager will oversee all day to day operational and revenue aspects of THE WELL membership and communication. Acting as “the face” of THE WELL and organizational lead for memberships, the membership manager will have confidence in developing an immediate strategy to identify leads, funnel leads, enroll members as well as corporate/partner members.
The membership manager is a proven sales person with excellent people, interpersonal, and organizational skills along with a passion for wellness. A charismatic, confident and creative individual with in-depth knowledge of New York and the US market place. They will have knowledge and the ability to navigate the New York fitness and wellness landscape.
Compensation $60-70k base monthly/quarterly bonus eligible
The Opportunity
- Responsible for navigating our current system to identify ‘membership’ leads
- Working with Operations team to meet ‘VIP client’s’ and convert into Membership clients
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Engage current members to promote the brand.
- The MM should regularly connect with THE WELL membership base to ensure all members feel “heard” and are well taken care of. Oversee and manage member experience, including the handling of behavioral situations.
- The MM must be attentive to all member situations that arise at THE WELL, exercising mature judgment and discretion at all times. Host new member introductions.
- The MM will introduce all new members to THE WELL, leading tours and taking new members through all of THE WELL’s rules and regulations, guest policies, etc. Serve as a point of contact for all members.
- The MM will respond directly to all member inquiries, and when necessary, liaise with other departments at THE WELL to fully resolve any issues.
- Maintain regular presence at THE WELL, especially during high volume periods.
- The MM must spend a minimum of 20 hours per week on the floor at THE WELL, paying attention to how members are utilizing and enjoying the space and supporting all departments in delivering a superior experience.
- Produce a monthly lead, sale, and retention report. “Health of THE WELL” report. This report will be presented to the Executive team to review successes and opportunities within the membership program. In order to keep the executive team and investors in the loop, the MM will report on all relevant areas including objective data (i.e. number of applicants on the waitlist) and subjective observations (i.e. service issues, event programming, pricing feedback, member spends, etc.)
- Collaborate with HQ teams in support of membership events at THE WELL. They will also be on property and involved in programming events for members, ensuring they are creating a warm and inclusive environment that encourages member retention and connection.
- Manage membership payment and contract in partnership with the finance team to ensure all payments are made on time and contracts are fulfilled.
- Present reports (renewal, attrition etc) to the C-suite team with proactive solutions to share.
Requirements
- Excellent written and verbal communication skills
- Minimum of 5 years experience in membership sales — within the fitness industry is a plus
- Thorough knowledge of Microsoft Office, Google Suite, Google Drive, and expert in CRM
- Effective project management, leadership, organizational, and verbal communication skills
- Able to speak effectively before groups of stakeholders and other club employees
- Must be highly organized, efficient and detail oriented
- Must have excellent interpersonal/relationship building skills
Job Summary
JOB TYPE
Full Time
SALARY
$133k-182k (estimate)
POST DATE
03/30/2024
EXPIRATION DATE
05/29/2024
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