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Job ID: 495714
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Position Overview
Under the direction of the Customer Service Manager, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and escalate issues as they arise. Customer Service Representative (CSR) must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry.
The duties and responsibilities include but are not limited to the following:
Other Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, DOT regulations, and procedure manuals. Ability to comprehend simple instructions, short correspondence and memos. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Reasoning Ability
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Proficient with Windows, Excel, Word, and PowerPoint. Ideally, the candidate will have exceptional typing and dictation skills.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods, use a computer, phone frequently, and talk or hear.
The employee must occasionally lift and/or move more than 25 pounds.
Continuous Frequently Occasionally Not Applicable
Bend X
Kneel X
Squat X
Climb X
Stand X
Walk X
Sit X
Reach X
DriveX
Fine motor X
Repetitive Motion X
Right X
Left X
This position requires an employee to lift:
Continuous Frequently Occasionally Not Applicable
0 – 10 lbs. X
10 – 25 lbs. X
25 – 50 lbs. X
50 – 100 lbs. X
While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration.
The noise level in the work environment is occasionally very loud and may require protective equipment.
Continuous Frequently Occasionally Not Applicable
Hot Weather X
Cold Weather X
Wet Weather X
Exposed to Noise X
Exposed to High Heat X
Moving Equipment X
Working with Others X
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability-If you want to know more, please click on this link.
Full Time
$37k-47k (estimate)
04/07/2024
04/26/2024
The job skills required for Customer Service Representative - Toledo, OH include Customer Service, Call Center, CSR, Data Entry, Transportation, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Toledo, OH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Toledo, OH. Select any job title you are interested in and start to search job requirements.
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