About the Team:

The IT Department provides professional, responsive customer support while developing, implementing and supporting innovative IT solutions that enable the attainment of the Giants' strategic objectives. The Helpdesk Team’s role is to support corporate objectives and technical requests across the organization, while providing high quality, timely service. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants is looking for a Helpdesk Administrator to provide front line technical support, responsible for fielding, assigning, and/or resolving questions and requests. With our customers working throughout the world, communication into the Helpdesk team comes in all forms: in person, calls, e-mails, and online messages. As a subset of the Tech Services group, you’ll work closely with the other members of the group, as well as the Network Operations group. We will work as one team, expected to roll-out and support all computers, printers, and other devices throughout the organization. The ideal candidate will have a strong ability to communicate, analyze and be proactive with solutions. You will have to work well as part of a team, with the ability to work proactively and independently. This role reports to the Helpdesk Manager. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

• You will provide Tier 1 Helpdesk support, fielding IT Helpdesk requests and respond in a timely manner.
• You will log all activities in our Helpdesk software and assign tickets to the appropriate technicians as needed.
• You will setup, install, maintain and troubleshoot desktop and laptop computers, mobile devices, and printer hardware.
• You will perform basic software support: Windows OS, Mac OS, MS-Office Apps, and Google Workplace Cloud Apps.
• You are passionate about technology and want to bring your skills into a fun and fast-paced environment.
• You will participate and promote training programs to our customers, both basic and specialized applications.
• You will assist the Ballpark Operations department in their goal for LEED certification for Oracle Park by properly preparing and recycling older equipment no longer in use.
• You will document standard support procedures and update inventory records.

Qualifications

• Experience (Education/Degree, Certification, and/or prior Employment) in a technology related field preferred.
• Enthusiasm for computers/technology combined with a strong work ethic.
• Outstanding communication skills, including the ability to author and deliver both 1on1 and company-wide messages.
• Ability to work independently as well as cooperatively, in fast-paced, ever changing, deadline driven environment.
• Proficient in supporting Windows & Mac Operating systems, Microsoft Office, Google Workspace, Active Directory, Networked Printers, Fresh Service, Slack, and Zoom.
• Ability to consistently work on-site at Oracle Park.
• Ability to work a flexible schedule based on department needs (i.e. extended hours, weekends, nights and holidays.)
• Participate in a 24x7 on-call rotation schedule.

We’re Excited About You Because…

• You are an authentic, inspiring, and hands-on growing leader.
• You are accountable for your actions and take ownership of tasks assigned.
• You have an inner drive and commitment to excel in the pursuit of business goals.
• You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
• We want to see how much you can grow within the team, department, and the organization.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. During this decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating 60 years in San Francisco this season, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community. 

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. Come join us.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.