The Receptionist, located in the RiNo district in Denver, CO, is the industry-leading, cloud-based Visitor Management Solution (VMS) that automates visitor check-in and helps reduce the chaos of the modern front office. We are currently seeking a Customer Onboarding Specialist to join our growing team. Check out Raven (Senior Customer Onboarding Specialist) as she shares more information about the opportunity in this video.

The Customer Onboarding Specialist is responsible for assisting our newest customers with optimizing their account setup. You’ll partner closely with the Customer Experience and Sales teams to provide strategy and best practices to teach customers how to be successful with the product in the short and long term. This is a great opportunity for someone who is passionate about learning new technologies, building lasting relationships, strategically solving problems, and helping customers achieve their goals.

What You’ll Be Doing

• Utilize your expert-level product knowledge and passion for nurturing post-sale customers through their first 30-90 days through the facilitation of 1:1 onboarding meetings, email support, and live chat.

• Help customers feel supported with preemptive outreach calls, solicit happy customers to add to the ever-growing positive online reviews, and communicate any expansion opportunities to the Sales Team.

• Proactively evolve the role by surfacing new ideas, maintaining expert product knowledge, and advocating for new feature requests based on customer input.

• Provide advice on technical and non-technical inquiries.

• Ensure detailed notes and a seamless handoff of Enterprise customers to the Customer Education Specialist.

• Build new and maintain existing nurture campaigns for extended success of customers within 30-90 days.

What Makes Us Unique

As a company, we live by the principles of Employee Supremacy and our core values of FABRIC. Employee Supremacy means that we act with intention in favor of employees instead of shareholders. By doing so, we create an environment that gives customers an authentic experience and has dedicated, happy, and productive employees, which leads to healthier, more sustainable growth.

Additionally, our core values of FABRIC (Fun, Authentic, Bold, Respectful, Innovative, Collaborative) help us create a vibrant, positive culture at scale. Having these defined provides a clear blueprint for employees to live our values every day, work together to better serve our customers, and speak a common language.

Examples of how this shows up every day are:

• We pursue intentional growth, not growth at all costs.

• We strive for sustainable company growth by making decisions that prioritize employee needs first, followed by customers, and then shareholders.

• We know that our team members want to care for our customers, so we give them autonomy and trust to make decisions.

• We assume positive intent of one another.

Requirements

• Minimum of 2 years experience in a customer-facing role providing exceptional support across multiple accounts simultaneously, preferably in a software success, support, or sales role.

• Proficiency with Zapier, Salesforce, Intercom (or other live chat software), and ClickUp (or other project management software).

• Experience with managing customer automation email workflows.

• Possess the following attributes: customer-obsessed, creative problem-solving, active listening, project management, patient, empathetic, organized, and excellent verbal and written communication.

• Demonstrate your alignment with our core values that are the FABRIC of everything we do: Fun, Authentic, Bold, Respectful, Innovative, and Collaborative.

• Laugh daily!

• Experience in a B2B SaaS startup is preferred.

Compensation

Total compensation includes a salary of $55,000 - $60,000 annually based on a combination of skills, experience, knowledge, and performance. The Receptionist also has a generous benefits program, the full list of which you can review on our careers page!