Job Title: Customer Service Experience Specialist – Sunrgy I LLC

Job Overview: We are seeking a dynamic and customer-centric individual to join our team as a Customer Service Experience Specialist. As a key player in our customer service department, you will be responsible for ensuring an exceptional experience for our customers throughout their journey with our solar products and services. Your role will involve resolving inquiries, providing information, and fostering positive relationships to drive customer satisfaction and loyalty. Proactively identify opportunities to promote and sell products or services to enhance overall customer satisfaction and contribute to revenue growth.

Responsibilities:

• Customer Support:
• Address and resolve customer inquiries, concerns, and issues promptly and effectively.
• Provide accurate and detailed information about our solar products, services, and installations.
• Assist customers with troubleshooting, technical questions, and warranty-related matters.
• Communication:
• Communicate with customers through various channels, including phone, email, and live chat.
• Maintain clear and concise communication to ensure customer understanding and satisfaction.
• Collaborate with internal teams to relay customer feedback and improve overall service.
• Order Processing and Documentation:
• Process and manage customer orders & BOM’s, ensuring accuracy and timely delivery of solar products.
• Maintain meticulous records of customer interactions, transactions, and correspondence.
• Collaborate with logistics and installation teams to coordinate and schedule services.
• Education and Guidance:
• Provide customers with educational resources about solar energy, benefits, and environmental impact.
• Guide customers through the installation process, explaining timelines and expectations.
• Identify opportunities for customers to maximize their solar energy usage and cost savings.
• Quality Assurance:
• Monitor and evaluate customer service performance metrics to identify areas for improvement.
• Implement and adhere to quality assurance standards to enhance the overall customer experience.
• Proactively identify and resolve potential issues to prevent customer dissatisfaction.
• Sales and Upselling
• Research and identify potential leads through various channels.
• Develop and implement effective lead generation strategies to fill the sales pipeline
• Proactively identify opportunities to upsell or cross-sell products and services during customer interactions.
• Effectively communicate product features and benefits to customers to drive sales.

Qualifications:

• Experience:
• Previous experience in customer service, preferably in the solar or renewable energy industry.
• Strong background in handling customer inquiries, providing technical support, sales and resolving issues.
• Knowledge:
• Familiarity with solar products, installations, and industry trends.
• Understanding of renewable energy concepts and environmental benefits.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey technical information in a clear and understandable manner.
• Problem-Solving:
• Strong problem-solving skills and the ability to think critically under pressure.
• Proactive approach to identifying and addressing potential challenges.
• Team Player:
• Ability to collaborate effectively with cross-functional teams.
• Willingness to contribute to a positive and collaborative work environment.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Denver, CO: Relocate before starting work (Required)

Work Location: In person