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POSITION SUMMARY
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
The Customer Care Specialist II is primarily responsible for providing an exceptional level of customer satisfaction by promoting participation in energy efficiency programs. This position is also responsible for addressing and resolving customer inquiries, problems, and complaints in accordance with company policies and procedures. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
POSITION REQUIREMENTS
Education and Experience
Required Skills, Knowledge and Abilities
Licenses & Certifications
Travel Requirements
Estimated Wage Range: $14.66 - $20.14 /hour
Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Full Time
$43k-53k (estimate)
05/08/2023
05/08/2024
franklinenergy.com
LANSING, MI
200 - 500
1994
Private
PAUL SCHUELLER
$200M - $500M
Franklin Energy is a utility management firm that provides energy efficiency and grid optimization solutions for the residential sector.
The job skills required for Customer Care Specialist II include Customer Service, Communication Skills, Billing, Microsoft Office, Customer Care, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist II positions, which can be used as a reference in future career path planning. As a Customer Care Specialist II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist II. You can explore the career advancement for a Customer Care Specialist II below and select your interested title to get hiring information.