117 customer service representative Jobs in sarasota, fl
HELIOS TECHNOLOGIES INC is Hiring a Customer Service Representative Near Sarasota, FL
Job Location
Sun Hydraulics 803 - Sarasota, FL
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
Negligible
Job Shift
Day
Job Category
Customer Service
Description
Job Summary:
This position will play a crucial role in ensuring customer satisfaction and fostering positive relationships. CSR's will function as the key contact, administrator, and liaison for a designated group of customers. They will also work with the extended team (Operations, Engineering, Shipping, Quality, etc.) to coordinate complete responses to the customer.This position offers a unique opportunity to be part of a growing and collaborative team within the manufacturing industry.
Duties/Responsibilities:
- Provide accurate and timely information regarding product inquiries, order status, and general support.
- Management of all customer communications; follow-up and actions as relevant via email, video calls and or phone.
- Responsible for order entry and management which includes shipment methods, returned goods, credits, and debits.
- Assist customers with general inquiries, troubleshooting, and problem resolution.
- Ability to escalate when needed to ensure the customer's production needs are covered.
- Communicate and coordinate with cross-functional departments as necessary.
- Customer meetings and customer reporting as relevant.
- General Export documentation and Export Trade Compliance knowledge
- Monitor PPAP requests and work with quality to ensure PPAP requirements are fulfilled prior to shipment.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide regular reports on customer feedback, common issues, and potential improvements to the management team.
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Knowledge of ERP systems preferred.
- Proficient in emailing and Microsoft Office.
- High attention to detail is required.
- Ability to multi-task.
- Flexible work schedule to support varying time zones (max 2x per month).
- Requires 2 to 4 years of Customer Service experience and/or working product/process knowledge .
- Experience managing time effectively in a fast-paced environment.
- Experience utilizing problem-solving skills and handling difficult situations with professionalism.
- Possesses solid working knowledge of subject matter.
- Ability to sit for prolonged periods of time
Job Summary
Full Time
$34k-42k (estimate)
05/02/2024
05/15/2024
heliostechinc.com
Seattle, WA
<25
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
