Title: Program Manager

Status: Exempt (Salary), Full-Time

Schedule: Monday - Friday (8:30 am – 5:00 pm) 1st and 2nd Wednesday monthly, (8 am-4:30 pm) Must

Location: Access Center

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

The Program Manager of Case Management will provide oversite to case management staff that are responsible for providing services to single adults experiencing homelessness as they transition into permanent housing. Primary responsibilities of the selected candidate include supervising a team by providing oversite, coordination of services, ensuring that staff work with clients to access best fit housing options, implementation of housing stabilization plans, and coordination of multiple services to meet each clients' needs. The Program Manager is also responsible for building and maintaining good working relationships with landlords/management companies/property owners as well as with other homeless service providers and partnering agencies. The Program Manager will also provide assessment and stabilization services to high-profile clients. The Program Manager will work with the rest of the leadership team to oversee the day-to-day operations of the Access center.

Essential Duties & Responsibilities

Under the supervision of the Assistant Director, the Program Manager is responsible for:

1. Assist the management team with day-to-day operations of The Access Center

2. Along with the Director and additional members of the management team, develop program policies, and procedure plans

3. Assist the Assistant Directors by providing onboarding training to all teams

4. With the management team, supervise volunteer activities

5. Provide individual and team supervision, support, and performance evaluations for assigned staff

6. Recruit, hire and evaluate staff and volunteers within the guidelines of The People Concern Personnel Policies and in conjunction with the Assistant Director & Director

7. Encourage and ensure staff adherence to policies and procedures, as outlined by Director and The People Concern

8. Maintain positive, ongoing relationships with other The People Concern programs, and outside agencies including the City of Santa Monica, Police Department, County agencies, other social service agencies, local businesses and other outreach teams

9. Oversees the case management enrollment process, creates orientation presentation material for clients interested in case management and train case managers in facilitating the case management orientation

10. Provide ongoing training to staff to ensure high quality customer service and achievement of contract outcomes/goals

11. Analyzes collected client data to identify program needs, and assists with program design and implementation

12. Ensures year end outcomes are met by evaluating monthly outcomes and submitting data timely and accurately

13. Perform appropriate data and quality assurance checks on client files, ensuring accuracy and contract compliance

14. in conjunction with the Assistant Director and Project Director assist with reports

15. In conjunction with the Assistant Director, assist with new program implementation by conducting team meetings to streamline information and outline program procedures

16. Provide crisis intervention and case management to high-profile clients

17. Develop additional resources

18. Attend all mandatory meetings and training courses.

19. Assist Project Director and Assistant Director in planning of meetings/retreats

20. Special projects and other duties as assigned

Qualifications

1. Minimum Bachelors degree or (3) years experience in a social service setting

2. Minimum of 2 years’ case management experience

3. Demonstrated excellent organizational abilities; detail oriented and proficiency in prioritizing assignments for timely completion of projects

4. Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)

5. Knowledge of Homeless Management Integrated System (HMIS), Clarity and Service Point

6. Knowledge of best practices that include motivational interviewing, harm reduction, trauma Informed Care, housing first, and the ability to apply those practices with participants who have multiple barriers

7. Able to work in a high tolerance Harm Reduction model with participants who have multiple barriers

8. Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment

9. Experience working in a community-based setting and as part of a team

10. Committed to improving the community through empowerment and dignity

11. Computer literate; able to use computerized database system for client file management and Proficient in Microsoft Applications: Word, Outlook, and Excel

12. Good writing and interpersonal skills

13. Comfortable, able and willing to drive/transport program participants in agency van

14. Current, valid California Driver’s License with an acceptable driving record, reliable vehicle required for necessary transportation between sites

15. Able to provide cleared TB test & pass a criminal background check

Preferred Qualifications:

1. Bilingual

2. Two (2) years’ experience in direct social services to target population, and working knowledge of needed services and access to services

3. Previous supervisory experience

Work Environment:

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist and sit throughout the day

Responsibilities Common to All Agency Employees

· Maintain a safe work environment and confidentiality at all times

· Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

· Organize and prioritize multiple activities to meet all external and internal deadlines

· Maintain professional demeanor that reflects positively on the agency

· Demonstrate respect and courtesy toward others

· Able to thrive in a work environment emphasizing teamwork and collaboration

· Respond in a timely manner in all aspects of communication

· Work with minimum supervision

· Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

· Medical Insurance

· Vision Insurance

· Dental Insurance

· Retirement Planning (403b)

· Paid Holidays

· Paid Vacation Days

· Paid Sick Days

· Employee Assistance Plans (EAP)

· TELUS Health

· Flexible Spending Account (FSA)

· Basic Life / Accidental Death & Dismemberment (AD&D)

· Voluntary Short- and Long-Term Disability

· Voluntary Pet Insurance

· Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

· The People Concern University & Certificates

· Corporate Discounts

Job Type: Full-time

Pay: $67,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Case Managment: 1 year (Preferred)
• working with the homeless: 1 year (Preferred)

Work Location: In person