WISE & Healthy Aging is committed to serving older adults at all stages of their lives from pre-retirement through elder years, caregivers and their families, senior services organizations as well as others who share our passion and commitment to making a difference in the lives of older adults. WISE & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, NCQA Case Management for Long Term Services & Support, and is nationally certified as a Great Place to Work.

The Regional Manager, Long-Term-Care (LTC) Ombudsman Program must use strong leadership and clinically-sound capabilities to direct the Torrance regional area for the LTC Ombudsman Program. This includes the supervision of staff, graduate-level MSW candidate interns, and volunteers who advocate on behalf of residents in long-term care facilities. The Regional Manager will also assign and provide guidance to the ombudsman, stay abreast of local, state, and federal regulations concerning long-term care facility issues. The position will conduct ombudsman and elder abuse awareness presentations to consumers and professionals.

Primary Responsibilities:

• Conduct preliminary investigations of reports of alleged elder and dependent adult abuse in long-term care facilities in a timely manner.
• Train, recruit, assign and supervise Ombudsman staff, interns and volunteers.
• Ensure that all complaints are being handled according to program guidelines.
• Ensure that facility coverage plan is implemented by coordinating schedules and field visits.
• Collect and report accurate statistical data on a monthly basis in conformance with established procedures.
• Provide community education presentations, ongoing Public Relations and development with community partners like law enforcement and local fire departments.
• Conduct monthly in-service meetings for volunteers and staff.
• Conduct annual volunteer recognition activities to promote volunteer retention.
• Engage in legislative advocacy in the district and at the State Capitol.
• Use of personal vehicle to visit LTC facilities approximately 30% of the time.
• Attend monthly Ombudsman Program Managers meetings, agency meetings, and represent the program at several countywide multidisciplinary team meetings.

Job Requirements:

• Education Requirements

Master's in social work (MSW) for two years required. Master’s in gerontology (MSG) may also be considered.

• Experience Requirements
• Three years minimum experience in one or more of the following areas: gerontology, complaint investigation, mediation, negotiation, health care delivery, long-term care, and/or advocacy.
• Previous experience in volunteer management and staff supervision/management.
• Ability to communicate effectively in writing and orally.
• Experience working with ethnically diverse populations.

Other Requirements

• Candidates must not have worked at a long-term care facility or adult day service center for at least one year prior to application.
• Must pass and maintain a criminal background check.
• Must travel throughout Los Angeles County/City and to Sacramento minimally biannually.
• Transportation, valid driver’s license, auto insurance and satisfactory criminal background check required.

Benefits & Compensation:

We offer competitive salaries and comprehensive benefits. For staff who regularly work 30 or more hours per week, benefits include 80% company-paid medical, 100% company-paid dental, 401(k) plan with competitive employer match, Flexible Spending Account (FSA), optional life and vision insurance, 11 paid holidays plus paid time-off (PTO).

Don’t see a specific job that matches your qualifications? Please fill out the general application as we are always looking to hire new talent to join the Wise & Healthy Aging team!