Purpose of this position

The purpose of this position is to provide all personnel and verbal facility contacts with prompt, courteous attention to their requests.

Qualifications

• Must not have any disqualifying findings barring employment as stated by State or Federal regulations.

Delegation of authority

• Screen telephone calls and route to the appropriate individual or department.
• Answer all questions promptly, courteously and accurately.
• Route all deliveries to appropriate departments.
• Obtain information, when appropriate and relay information to appropriate individual(s).

Primary Functions and Responsibilities

1. Maintain an accurate resident census by resident name and room number in PCC.
2. Maintain accurate list of emergency telephone numbers
3. Maintain accurate list of reference telephone numbers.
4. Maintain accurate list of key personnel numbers.
5. Maintain accurate list of medical staff telephone numbers.
6. Follow verbal instructions.
7. Follow written instructions.
8. Type accurately.
9. Operate SouthWest Payroll software and maintain accurate time keeping for employees.
10. Operate the facility paging system.
11. Operate the facility telephone system.
12. Communicate effectively on the telephone and in person.
13. Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public.
14. Receive, sort and distribute mail accurately and timely.
15. Handle emergency situations in a calm, effective manner.
16. Follow fire and disaster procedures during a drill and actual occurrence.
17. Communicate and work cooperatively with all facility staff.
18. Screen and direct all incoming calls appropriately.
19. Answer all inquiries according to facility release of information policies and procedures.
20. Enforce visitation policies and procedures.
21. Screen all individuals coming into the facility and exercise good judgement in granting entrance.
22. Handle all correspondence assigned.
23. Interact with residents or residents’ representatives and direct them to appropriate individuals.
24. Investigate complaints and direct complaints to appropriate departments or individuals.
25. Observe all facility safety policies and procedures.
26. Observe Residents’ Rights policies and procedures.
27. Observe all facility infection control procedures.
28. Accept assigned duties in a cooperative manner.
29. Assume accountability for data contained in the employees’ handbook.
30. Perform other related duties as directed by supervisor.
31. Assume Quality Assurance duties as assigned.
32. Come to work in neat, clean attire and consistently present an appropriate professional appearance.
33. Come to work as scheduled and consistently demonstrate dependability and punctuality.
34. Consistently work cooperatively with residents, residents’ representatives, facility staff, physicians, consultants and ancillary service providers.
35. Assist department directors in administrative matters, e.g., typing reports, correspondence, etc.
36. Agree not to disclose assigned user I.D. code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
37. Report any known or suspected unauthorized attempt to access facility’s information system.
38. Operate in Point Click Care as it relates to assigned duties.
39. Operate in QIequip as it relates to assigned duties.
40. Ability to work other shifts as needed.
41. Complete all duties assigned by his/her direct supervisor.