Overview

The TDC Care Administrative Supervisor shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

This position primarily supports the TDC Director of Care, but also provides administrative support to the TDC Pastoral Care Council, TDC Director of Care Initiatives, and TDC Director of Crisis Care. The position also supervises administrative staff who support the directors and staff of the TDC Care team.

Responsibilities

Support the TDC Director of Care (20%)

• Takes initiative to communicate with and understand the TDC Director of Care’s requirements and needs
• Coordinate, manage, and track multiple small projects along with routine work.
• Maintain discretion with confidential information
• Assist with creative design and digital creation of handouts and presentations
• Screen and route phone calls, answer questions, and handle general problems in a timely fashion as appropriate
• Coordinate travel, logistics, reserve, track, and manage travel arrangements (airline, rental car and hotel)
• Track and submit expense reports each month for the TDC Director of Care and other Care team staff as requested or required
• Coordinate, schedule, and host all internal TDC Care team meetings and functions.
• Assist with Zoom meeting set up of hybrid team meetings and seminars
• Prepare, create, and revise communications to include interoffice emails, memorandums, and correspondence
• Take, prepare, and distribute meeting notes and agendas to all involved parties as well as track meeting action items to help three care sub-teams stay in step with each other.
• Track and update job descriptions among Care team staff
• Compile inputs monthly, conduct analysis, and provide quarterly activity reports to national level leaders
• Maintain a professional office environment by serving as the liaison and representative of the TDC Director of Care to Navigator staff, other Christian leaders, and the public through all communication means
• Willing and able to travel one to two times per year
• Assist the TDC Director of Care additionally as needed

Support the Director(s) of the Pastoral Care Team (15%)

• Attend the Pastoral Care Council Meetings and take minutes.
• Coordinate, manage, and track multiple small projects along with routine work.
• Maintain discretion with confidential information.
• Screen and route phone calls, answer questions, and handle general problems in a timely fashion as appropriate.
• Coordinate travel, logistics, reserve, track, and manage travel arrangements (airline, rental car, and hotel).
• Coordinate, schedule, and host all internal TDC Pastoral Care team meetings and functions.
• Prepare, create, and revise communications to include interoffice emails, memorandums, and correspondence.
• Assist the Pastoral Care Council additionally as needed.

Support the TDC Director of the Care Initiatives Team (15%)

• Coordinate, manage, and track multiple small projects along with routine work.
• Maintain with confidential information.
• Screen and route phone calls, answer questions, and handle general problems in a timely fashion as appropriate.
• Coordinate travel, logistics, reserve, track, and manage travel arrangements (airline, rental car, and hotel).

• Track and submit expense reports each month for the TDC Director of Care Initiatives and other Care Initiatives team staff as requested or required.

• Coordinate, schedule, and host all internal TDC Care Initiatives events such as ShepNet, Marriage Retreats, Sabbatical Orientation Workshop, and Soul Care Retreats.
• Work with vendors to reserve and coordinate and manage registration and expenses for Care retreats.

• Assist the TDC Director of Care Initiatives additionally as needed.

Support the TDC Director of Crisis Care Team (10%)

• Coordinate, manage, and track multiple small projects along with routine work.
• Maintain discretion with confidential information.
• Screen and route phone calls, answer questions, and handle general problems in a timely fashion as appropriate.
• Coordinate travel, logistics, reserve, track, and manage travel arrangements (airline, rental car, and hotel).
• Track and submit expense reports each month for the TDC Director of Crisis Care and other Crisis Care team staff as requested or required.

• Assist the TDC Director of Crisis Care additionally as needed.

Department Operations (25%)

• Assist the TDC Content and Media Manager as needed in the development, editing, and formatting of all new and existing TDC publications, materials, brochures, and PowerPoint presentations, ex. Upfront newsletter, Sabbatical Orientation Workbook, etc.
• Provide logistics oversight for all TDC-related seminars, conferences, workshops, and TDC community meetings.
• Support department seminars and meetings with setup, tear-down, supplies, meal and snack preparation, registration, check-in and other administrative duties as assigned.

Supervision and Leadership (10%)

• Lead, supervise, and shepherd TDC Care’s Operations and Administrative team.

• Provide functional guidance to TDC Care’s Operations and Administrative team.

• Approve time entry for TDC Care’s Operations and Administrative team members.
• Provide administrative support to TDC Directors outside of the Care team as needed according to capacity and TDC priority.
• Provide backup assistance for all TDC Operations and Administrative staff as needed.
• Complete annual Plan & Progress Reviews (PPR) for all direct reports.

Additional Responsibilities (5%):

• Attend TDC community sharing and prayer times as able when in Colorado Springs, CO.
• Continue to grow professionally in all aspects of job.

• Participate in development events such as Navigator on-site events, Cultural Development and Diversity trainings or other non-Navigator developmental events as appropriate.
• Read spiritually and culturally developmental books and literature.
• Participate in the annual, organizational Plan and Progress Review (PPR) process.
• Submit expense report as needed due the 15th of each month.
• Submit time weekly in Workday
• Perform additional job-related duties as assigned by supervisor.

Qualifications

• Willing to commit to the SDC Relational Covenant.
• Associates degree in business or equivalent experience in the business sector.
• Ability to take initiative, anticipate needs and work with little supervision in a team context.
• Navigator experience preferred.
• Ability to multi-task.
• Strong interpersonal and relational skills.
• Demonstrated attention to detail and accuracy.
• Ability to work on moderately complex assignments that may involve some project management.
• Demonstrate excellent communication skills, both oral and written.
• Strong writing and editing skills are required for all communication (i.e. writing and completion to final copy from notes, editing, proofreading, spelling and grammar).
• Self-motivated and possesses strong organizational skills.
• Possesses excellent interpersonal and relational skills, with the ability to remain flexible and adaptable in a complex, dynamic, team environment.
• Exercise independent judgement and decision making within agreed upon limits.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and ability to learn new software as needed.

Compensation Range: $20 to $26/hr

Benefits: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. 10 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.