5 Navigation Manager Jobs in San Antonio, TX

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Navigation Manager

The Multi-Assistance Center at Morgan's Wonderland...

San Antonio, TX | Full Time

$76k-98k (estimate)

1 Month Ago

NAVIGATION SUPERVISOR

The Multi-Assistance Center at Morgan's Wonderland...

San Antonio, TX | Full Time

$50k-64k (estimate)

5 Days Ago

Patient Services Representative (CC2698 - Navigation and Innovation Center)

CommuniCare Health Centers

San Antonio, TX | Full Time

$37k-46k (estimate)

1 Week Ago

Patient Services Representative (CC2698 - Navigation and Innovation Center)

CommuniCare Health Center Careers

San Antonio, TX | Full Time

$37k-46k (estimate)

1 Week Ago

Patient Services Representative (CC2625 - Navigation and Innovation Center)

CommuniCare Health Center Careers

San Antonio, TX | Full Time

$37k-46k (estimate)

2 Months Ago

Navigation Manager

$76k-98k (estimate)

Full Time 1 Month Ago

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The Multi-Assistance Center at Morgan's Wonderland... is Hiring a Navigation Manager Near San Antonio, TX

POSITION SUMMARY:

Supports MAC Supervisors and Navigators and oversees their duties and activities. Developing and maintaining long-term

interaction with MAC Navigators, MAC Members, their families, and MACers for medical, therapeutic, community support services, and related service needs with the aim of improving the quality of life of MAC Members.

MAC COMPETENCIES:

Embodying and Living the MAC Core Values – In daily Navigation activities, in the service of MAC Members, visitors and partners always remembering to Empower, Include, Educate, and Innovate.
Coaching and Developing – Identifying the developmental needs of MAC Navigators and coaching, mentoring, or otherwise helping to improve their knowledge base and skills.
Initiative – Requires a willingness to take on responsibilities, challenges and being accountable.
Communication – Requires being clear and concise with your intentions and expectations.
Active Listening Skills – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high stress situations.
Integrity – Requires being honest and ethical.

QUALIFICATIONS:

Education:
- Have a bachelor's or advanced degree from an accredited college or university with a major in a social, behavioral, human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
Experience:
- Three years’ experience working with individuals with special needs and/or vulnerable populations who have chronic or complex conditions.
- Family member of an individual with special health care needs with successful and extensive experience serving as their child/youth’s case manager/advocate and documented appropriate education or training related to case management. Qualifications must be specific to the job description and may be reviewed.
- Other qualified individuals with extensive and documented successful experience working in community programs serving children/youth with special health care needs. Qualifications must be specific to the job description and will be reviewed.
- Specific expertise in related area (specific diagnoses, Medicaid, Social Security, Legal, healthcare, etc.).
- Two years’ experience in a supervisory role.

PREFERRED SKILLS:

Experience in case management or social services work.
Bilingual
Experience with electronic health records or content management systems.
Knowledge in medical terminology/diagnoses.

REQUIRED SKILLS:

Proficiency in Microsoft Office.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work collaboratively and effectively in a close team environment.
Ability to interact with grantors, board members, visitors, and fellow employees in responsible, courteous manner to ensure a positive and professional environment.
Responds promptly to MAC Members, coworkers and MACer needs.
Ability to work with a diverse population of cultures and varied socioeconomic status.
Ability to work with in a fast-paced environment with complex cases and able to anticipate MAC Member needs.
Ability to work independently and follow through on assignments with minimal direction.

ESSENTIAL FUNCTIONS:

Provides daily supervision and guidance to assigned MAC Supervisors and Navigators.
Maintains good communication with MAC Navigation Supervisor and MAC Navigators.
Assures that quality services are provided, and that outcomes and service objectives are achieved.
Assist with monthly reporting, as needed.
Perform MAC Navigation Quality Assurance (MWQ) on Navigators within required timelines.
Serves as subject matter expert on MACNav system.
Recruit, interview, and hire MAC Navigation team members.
Responsible for training of new MAC Navigators and interns on all aspects of Navigation to include MACNav system.
Perform annual performance reviews of assigned staff.
Assist in updating Navigation Policies and Procedures, as needed.
Ensure all collected data is accessible in the MACNav system and maintain/update MAC Member record.
Assist in identifying and seeking resolution to areas that are barriers to services for MAC Member.
Serve as an essential link between MAC Member, families and MACers for all services needed.
Participate in MAC interdisciplinary team meetings as a MAC Member advocate providing relevant information to all MAC stakeholders and asking relevant questions on behalf of assigned MAC Member.
Stays current on community agencies and resources to provide accurate, timely information.
Conduct outreach to establish and maintain positive working relationships with key MAC stakeholders and/or participants (physicians/nurses/therapists, office staff, social services staff, etc.).
Discuss MAC Member grievances with leadership and develop action plans to address and correct.
Obtain MAC Member feedback and provide appropriate recommendations to improve MAC Navigation services.
Participate in trainings/community networking meetings.
Participate in all meetings/training sessions regarding MACNav System.
Performs all other duties as assigned.

WORKING CONDITIONS:

Position is based in both the standard office environment and possible travel to meetings and outreach events.
Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
After-hour work required from time to time, including evenings and weekends.

OTHER

Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
Uses best practices and demonstrates up-to-date knowledge and skills in technology.
Must present a neat, clean, well-groomed, professional appearance.
Must have a receptive and retentive mind and a memory for details.
Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude.
Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.