• Embodying and Living MAC Core Values – In daily PWP activities in the service of MAC members, visitors, and partners, always remember to Empower, Include, Educate, and Innovate.
• Leadership – Requires a willingness to lead, take charge, and offer opinions and direction.
• Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
• Initiative – Requires a willingness to take on responsibilities, challenges, and accountability.
• Communication – Requires being clear and concise with your intentions and expectations.
• Innovation – Requires creativity and alternative thinking to develop innovative ideas for and answers to work-related problems.
• Stress Tolerance – Requires accepting feedback and dealing calmly and effectively with high-stress situations.
• Integrity – The job requires being honest and ethical.

QUALIFICATIONS:

A bachelor's or master's degree in a relevant social science field from an accredited institution is required. Relevant fields include psychology, social work, occupational therapy, physical therapy, speech therapy, child life studies, behavior analysis, therapy, counseling, sociology, human development, educational psychology, or education.

• Minimum of five years of experience working directly with individuals with special needs and/or vulnerable populations who have chronic or complex conditions.
• Supervisory experience: A minimum of five years in a supervisory role, providing guidance and support to staff.
• PWP Training: Must be able to complete PWP training.

REQUIRED SKILLS:

• Proficiency in Microsoft Office Suite
• Familiarity with design tools like Adobe Creative Suite or Canva
• Working knowledge of networking software

• Ability to interpret instructions clearly and accurately in various formats (written, oral, visual)
• Excellent collaboration skills and ability to foster a strong team spirit
• Demonstrates professionalism and courtesy when interacting with diverse stakeholders

• Ability to work effectively with a diverse population, respecting individual differences and providing culturally competent care
• Thrives in a dynamic environment with complex cases, anticipating member needs and responding quickly and efficiently

• Ability to collect, analyze, and utilize raw data to assess program efficiency, processes, and outcomes

PREFERRED SKILLS:

• Technology Skills: Proficient in electronic health records or content management systems.
• Clinical Knowledge: Familiarity with medical terminology, diagnoses and understanding of IDD conditions.
• Communication: Excellent written and verbal communication skills, with demonstrated patience and ability to connect with diverse audiences.
• Language Skills: Bilingual preferred (English and Spanish or American Sign Language).

• Develop and maintain Morgan's MAC PWP Policy and Procedures, ensuring compliance with regulations and best practices.
• Oversee and manage Morgan's MAC PWP Quality Assurance (MWQ).
• Collaborate with the Evaluation and Research Coordinating Center (ERCC) to assess program effectiveness, determine future directions, and measure outcomes.
• Analyze proposed legislation, regulations, and rule changes for potential impact on MAC services.
• Represent PWP, coordinate, and collaborate with The MAC Executive Leadership, PWP Corporate, and the PWP funder.

• Assist with grant acquisition and management for projects related to Morgan's MAC PWP programming.
• Develop and maintain Morgan's MAC PWP reports, including monthly reports, grant reports, budgets, and other required documentation.
• Monitor the MAC PWP budget closely, ensuring responsible fiscal management and tracking ongoing expenses and revenue.

• Lead the recruitment, interviewing, and hiring process for Morgan's MAC PWP team.
• Provide guidance and direction to the PWP team, setting performance standards, monitoring performance, and conducting annual reviews.
• Identify and evaluate potential training and community networking opportunities for the MAC PWP team.
• Develop and oversee meetings, in-services, and training sessions related to PWP work processes.

• Serve as the primary point of contact for communication between MAC Navigators, MACers, and MAC Leadership.
• Actively participate in MAC Care Coordination meetings as a PWP advocate.
• Collaborate with all MACers to collect data, track outcomes, and support operational processes and strategic initiatives.
• Build and maintain positive relationships with MAC key stakeholders and participants such as physicians, nurses, therapists, office staff, and social services personnel.

• Serve as the PWP subject matter expert, resolving inquiries and providing guidance.
• Actively participate in Morgan's MAC Medical Home workgroup, providing expert guidance to the team.
• Effectively resolve MAC Member grievances and develop action plans to address them.
• Analyze MAC Member feedback and provide recommendations for program improvement.

WORKING CONDITIONS:

• Primarily office-based with occasional travel to meetings and outreach events.

• Standard business hours are Monday through Friday, 8:00 AM to 5:00 PM.
• Some after-hours work, including evenings and weekends, may be required.

• This role offers a unique opportunity to combine leadership responsibilities for program growth with direct client care for PWP members.

OTHER

• Accuracy and Attention to Detail: Ensures meticulous work and minimizes errors.
• Organization and Time Management: Effectively prioritizes tasks and meets deadlines.
• Initiative: Proactively takes ownership and problem-solve independently.
• Technology Proficiency: Utilizes current technologies and best practices.
• Professionalism: Maintains a neat appearance, courteous demeanor, and positive attitude.
• Adaptability and Learning: Quickly learns new information and adjusts to changing circumstances.
• Sound Judgment: Makes well-considered decisions under pressure.
• Communication Skills: Clearly conveys ideas and persuasively advocates for solutions.

• Valid identification card
• Reliable transportation with minimum auto insurance
• Consistent availability for work-related duties